What to consider when choosing a VoIP phone

From the title of this post, you may be thinking, “I never use my office phone, I am constantly on my mobile”. Although that may be true for some, large corporations and call/contact centers still rely on a desk phone or softphone. Do you still need your desk phone? Read this ebook that asked the same question. If you do think you still need your desk phone, keep on reading!

First things first. Do you want a desk phone or a softphone? Do you know the difference?

Deskphone
The standard, analog, hand-held telephone. If you haven’t switched over to VoIP you are probably using a desk phone. Often telephony providers are compatible with most phones on the market. The only difference would be is that instead of using a traditional landline, you would connect the phone to the businesses IP network. Businesses may prefer to keep their desk phones because they are familiar with how they work, easier to use and saves them money.

Softphone
You do not actually need the physical phone with a softphone. A softphone is a software application that the user can download onto their computer. They are able to make phone calls over the internet instead of using the physical hardware. You connect a headset and microphone to your computer and there is an on-screen dial pad.

Both
If you still prefer the touch and feel of a physical phone, you can purchase phones that are compatible with SIP. Some companies have a mix of phone desk phones and softphones in their office. This is beneficial for employees who may be traveling or away from their desk. VoIP is extremely flexible and allows you to switch from Deskphone to Softphone.

Now that you know the difference between the two, what option is the right choice for you or your business?

There is no right or wrong answer. It depends on many variables like your; needs, budget,  type of business, etc.

Nevertheless, whichever option you choose, there are many things to consider.

Your Budget
Softphones are the less expensive option. Especially if you have to supply many employees. But some employees may prefer a desk phone. Desk phones are known to have better voice quality which would ensure all calls to be clear. What do you choose, quality or quantity?

Product Stability
Are the desk phones sturdy? How is the hardware?
How is the application of the softphone? Is the software compatible with your device?
Has other customers had problems in the past?
Could the phone break? Could the program crash?

It is important to make sure what you do purchase is going to last. VoIP is an investment that will benefit your company in the long term, but only if you do your research before choosing the product.

Support
How is the support after you purchase your desk phone or softphone? Does the manufacturer offer a warranty? How do they handle technical issues? What happens if there is a glitch in the software for your softphone? How do you contact the support team?

Time is money. You do not want to waste time on the phone with support or unable to make calls because your system has failed. Make sure you choose a reputable brand with good reviews on their products.

Brand
Just because they are a well-known brand, that does not mean you have to choose them. But, what it does mean is that there are probably many customer reviews on their products. This is a chance to hear what real end users are saying about the product. Their likes and dislikes about the product and potential problems they had dealing with support teams. Sometimes new brands in the industry are the better choice over the Vets. Do your research.

Maybe you start off by buying softphones and slowly purchase desk phones for employees who prefer one. UC applications like Bicom Systems, gloCOM, and gloCOM GO are great for integrating your desk phone with your mobile so you can potentially eliminate your desk phone altogether. But, desk phones are not going anywhere anytime soon. Flexibility is the name of the game these days for companies. Businesses that make it possible for employees to work functionally wherever are going to go farther in the industry. Maybe you offer both, maybe you offer one or the other.

Our ebook will take you through the latest alternatives and complements to the desk phone so you can make an educated decision on how to go forward with your decision. Download it here.

desk-phone-cover-150
If you are having trouble choosing, send us an email at sales@bicomsystems.com. We would be happy to lend our expertise based on your situation.

Do You Still Need a Desk Phone?

desk phoneNot many years ago, this question would have sounded absurd. Traditional desk phones were the primary mode of business communications. Even as the Internet brought new options like email and instant messaging, these couldn’t truly replace a voice conversation.

But now, with VoIP at work in most offices across the world, the question arises: do you still need your desk phone?

VoIP and Cloud Communications have enabled the development of voice tools that transcend the desk phone. Softphones are now available for desktop computers, laptops, and even smartphones and tablets. In their earliest days, softphones were convenient for some kinds of calls, but would not have been sufficient to entirely replace the desk phone. Softphones today can do everything that a desk phone can do – and often much more.

Concerned about a local presence? Softphones can still give you a local number, as well as a global reach.

For me, the answer to the question is “no.” I said goodbye to my desk phone years ago when I started using gloCOM. Available for both desktop and mobile, gloCOM offers everything my desk phone did, and much more.

Others will not be ready to remove the phone from their desk. The good news is that unified communications apps (like gloCOM) often integrate with desk phones for the best of both worlds.

Still there are others that do not want to bother with modern technology and learning something new. After all, if it’s not broke… To them I would suggest IP Key Systems. A traditional key system that “just works”, but with some powerful technology hidden away under the hood.

What about you? Do you still have a desk phone? Would you give it up today?

Telecommuting Benefit 5: Continuity

telecommuting continuityThis is the final post in our series on Effective Telecommuting with gloCOM. Today we’ll discuss our fifth and final benefit of telecommuting: continuity.

Having workers in different geographic locations with a VoIP tool like gloCOM ensures constant and consistent service both within the company and in customer relations.

Different workers in different locations can deal directly with customers or supplier in their area, eliminating issues with time zones or travel. It allows companies to do business locally across the country or the world.

gloCOM also allows employees to work remotely with no warning in the case of being snowed in, staying home sick, or other emergency situations. It opens the door to employees that need a few weeks or months away from the office for whatever reason.

The best part? Customers will be none the wiser. gloCOM replicates your office anywhere in the world so work is not interrupted.

To learn more or get started with gloCOM, visit our website or contact us today!

View all posts in this series:

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Telecommuting Benefit 4: Savings

telecommuting savingsWe’ve now discussed three benefits of VoIP telecommuting: better employees, increased employee retention, and productivity. Today let’s take a look at the savings that results from telecommuting.

Supporting individual telecommuters is much more cost-effective than supporting entire offices that require more hardware, furniture, even office space.

VoIP telecommuting via gloCOM makes it even more cost-effective with less spending and lower rates. It is simple to set-up gloCOM anywhere in the world with no need for special equipment or services. This is especially beneficial in countries where the company is not physically present or familiar with service providers.

Finally, telecommuting is often temporary, allowing companies to scale up and down as the budget allows.

To learn more or get started with gloCOM, visit our website or contact us today!

View all posts in this series:

telecommuting employeestelecommuting retentiontelecommuting collaboration
telecommuting continuity

Telecommuting Benefit 3: Productivity & Collaboration

telecommuting collaborationOur previous post in the Benefits of Telecommuting series looked at increased employee retention. Today we’ll discuss how a VoIP application like gloCOM causes productivity & teamwork to increase as well.

The biggest factor in guaranteeing productivity and collaboration among remote workers is presence. Using the presence feature on gloCOM, supervisors and coworkers are able to monitor who is online and available in real-time.

Supervisors can use this feature to ensure employees are online and active during working hours. Teams can use it to quickly monitor the availability of other team members and initiate spur-of-the-moment meetings.

Another feature essential to effective telecommuting is reliable communication in real-time. gloCOM provides several methods of communicating that always work with just the click of a button. From instant messaging to voice calls to screen share, telecommuters are available all the time in real-time.

Finally, telecommuting eliminates commutes and distractions that may decrease productivity in an office setting. With no idle chat around the water cool or slipping out of the office early to beat rush hour, employees will be productive for more hours in the day.

To learn more or get started with gloCOM, visit our website or contact us today!

View all posts in this series:

telecommuting employeestelecommuting retention
telecommuting savings
telecommuting continuity