Unified Communications is a system of integrated communications that enhance business practices. Every business, no matter how big or small should be using VoIP and UCaaS to a certain extent. Since UC is a variety of products that uniformly work together, it’s important to find a product that contains all those features you need, which Bicom has. As for the financing aspect, Bicom Systems is introducing a promotion that allows you to halt your payments until the fall. This means that you defer three (3) months payments for your UC Service. This is the perfect promotion for small businesses as you get to delay payments and adjust your finances.
With the UCaaS market growth at 25-20% per year, you know you are making the right decision.
Read more on what UCaaS is and how it can help you:
Junction Connections is a cloud solutions service provider based in Delaware. The company was founded in 2010 and was using their own customizable system based on asterisk. Ever since their founding, the company started growing immensely, more than they were able to foresee. Since they were using their own customizable system, operations began to get too complicated, and the COO now needed something more simple that still served the same need.
When Junction Connections heard about Bicom Systems, they were ecstatic to be working with us. The similarities that Bicom and Junction had were imperative in this partnership. Firstly, both offerings were based on asterisk, which is an idea the COO of Junction liked. Having a common platform simplified operations for the COO, since there was no need to rewrite code. The fact that the system was also flexible meant that there would be no disruption of business.
This partnership has been an asset to both companies, with the reaping of mutual benefits.
It is easy to pick up buzzwords and start throwing them around without fully understanding the implications. Words like Integration, The Cloud, and Collaboration appear in marketing materials for most telecoms today, but often without full understanding or definitions.
Unified Communications as a Service (UCaaS) is another one. So what exactly do we mean by UCaaS?
“UCaaS, or Unified Communications as a Service is a solution in which all of the collaboration and communication tools that an employee must use can be accessed through a third-party, provided by an integrated cloud platform.”
UCaaS is, at its heart, a singular platform that simplifies and enhances communication through a plethora of tools. It’s almost an oxymoron: nearly innumerable features and capabilities in one single product.
So what are some of those features? Basically anything that makes communicating easier and better. To name a few:
It is easy to see how these tools would bolster efficiency and productivity in the workplace. UCaaS will go over well with the accounting department as well since it gives you so much bang for your back. Perhaps best of all, Unified Communications as a Service is flexible and scalable, easily molded to fit the existing business structure.
Interested in learning more? Contact us today or watch for yourself all that gloCOM, our UC app, can do:
How can we stay ahead of the advancing technology curve? This is a pressing question for many telecom professionals, particularly in the wake of a few major industry players closing up shop this year. One way to stay ahead is by keeping a pulse on current technology trends, for example, the future of the desk phone.
Will the desk phone continue to persist as it has for well over a decade? Or should we be preparing for its imminent death?
Join us as we take a look at how and why the desk phone has survived so long and what may be next for the phone sitting in your office. Here’s a hint: Frost & Sullivan project that IP desk phone sales will continue to increase for the forseeable future, but that more than half of those telephones will be deployed in the cloud by 2021.
Our whitepaper and video presentationDo You Still Need a Desk Phone? takes you through the latest alternatives and complements to the desk phone, including mobile phones, softphones, smartphone docking stations, and Unified Communications.
We have talked about Hosted VoIP in call centers as well as PBX Call Center software, but today is specifically about Unified Communications. What is the general purpose of any call center? Call resolution. That is exactly what a call center is created for – to answer and resolve calls.
Unified Communications contributes to improved Call Resolution Rates in a number of ways. Three specific features are:
1. Presence – Call Center agents that are on call can use Presence to quickly identify colleagues that are available to join the call or provide advice in another way like IM. This way the agent can stay on the call while seeking a solution rather than putting the caller on hold or sending them to unavailable extensions or voicemail.
2. Collaboration – Unified Communications makes it possible for Call Center agents to work together more quickly and seamlessly. Tools like IM, screensharing, or drag-and-drop conferencing mean a resolution is reached more quickly and efficiently. Agents that are on another call can still be reached through alternative methods.
3. Remote Agents – The ability to work from home or on the road means increased availability and flexibility. When more agents are available at more times, it becomes easier to resolve calls efficiently.
These and many other features make Unified Communications an ideal solution for Call Centers that wish to increase their call resolution rate. Our gloCOM app is the piece that ties together the rest of our telephony solution, putting all of our UC tools in one simple interface for your desktop or mobile phone. Learn more about gloCOM on our website.