Tag Archives: ucaas

Benefits of Selling SaaS

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According to Forbes, the Cloud Computing Market is expected to reach $411B by 2020 and the Software as a Service (SaaS) market is expected to grow at a compound annual growth rate of nearly 16%, growing from $58.6B in 2017 to $99.7B by 2020 (source).

Service Providers abound in today’s marketplace, however it is yet to be seen how many will successfully capture this opportunity and expand their existing offerings to meet the demand for Cloud and SaaS Add-Ons.

SaaS – Software as a Service – is just a fancy name for all of those cloud and software-based add-ons that increase the value of your existing solutions. For example, Unified Communications as a Service (UCaaS) or Contact Center as a Service (CCaaS).

Have your customers and prospects started requesting these new services yet? Have you had to turn down any feature requests? Turn away any prospects looking for a one-stop-shop?

As evidenced by the financial data, contemporary technologies like UCaaS and CCaaS are quickly becoming expectations rather than extras. If you do not yet provide them, you are missing opportunities to grow your business and secure your future.

Adding these new technologies to your existing offering will enable you to:

1. Reach more customers

SaaS add-ons are in high demand. Offering those services allows you to say “yes” to whatever your next prospect may request. The more services you offer, the more customers you will reach.

Not only will you win more customers in your existing niche, these additional solutions will allow you to enter new markets. For example, the Contact Center as a Service sphere is growing rapidly and offers a whole new group of prospective customers.

2. Generate more profit

Any kind of addition to your existing product line opens up the opportunity for more return on each sale. You are making your products more valuable. Best of all, customers are willing to pay for it. These softwares are powerful tools that will improve business and are worth the price.

Expanding your product line is an important step to building your brand. As your customer base grows, your brand will grow too.

3. Future-proof your business

Adopting SaaS will prepare your business for the future in a few ways. First of all, the monthly subscription models fosters a long-term commitment that reduces customer churn. Becoming a one-stop-shop discourages customers from leaving for greener pastures.

Second, in our innovation-obsessed industry, it is important to keep pace with the technological trends and evolve to meet demand very quickly. Adopting the cloud and SaaS is a step in the right direction. Partnering with a vendor of contemporary technologies ensures that you have someone in your camp looking out for the next trends.

This all sounds great, so… Where to start?

We would love to chat with you about your business and how to seize this opportunity. Meet Bicom Systems this fall at WISPAPALOOZA or AstriCon to learn all about the latest technologies and how to add them to your business offering.

WISPAPALOOZA
October 8-12
Las Vegas, NV
Booth #117
Learn more

ASTRICON
October 9-11
Orlando, FL
Learn more

Our first Bicom Systems User Group Meeting will be on Monday October 8th at WISPAPALOOZA in Las Vegas. It is a free event and open to ALL WISPS (you do not have to be or become a customer to attend). Join us from 9:00 to 4:00 for a behind-the-scenes look at VoIP, UCaaS, and CCaaS with networking and presentations from:

– VoIP Marketing Guru Suzanne Urash of CR8 Group who will share her secrets to getting your phones ringing off the hook

– ThinQ, the best kept secret in the carrier space, who will explain how their toolset has greatly increased their partners’ Quality of Service for customers

– Kris Twomey, from the Law Office of Krisopher Twomey and Carol Lisowski, who will speak on telecom compliance and the most recent regulatory issues.

Lunch will be served at noon. Space will fill up quickly, register now at bicomsystems.eventbrite.com.

See you this fall!

Easy Payments

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Unified Communications is a system of integrated communications that enhance business practices. Every business, no matter how big or small should be using VoIP and UCaaS to a certain extent. Since UC is a variety of products that uniformly work together, it’s important to find a product that contains all those features you need, which Bicom has. As for the financing aspect, Bicom Systems is introducing a promotion that allows you to halt your payments until the fall. This means that you defer three (3) months payments for your UC Service. This is the perfect promotion for small businesses as you get to delay payments and adjust your finances.

With the UCaaS market growth at 25-20% per year, you know you are making the right decision.

Read more on what UCaaS is and how it can help you:

http://blog.bicomsystems.com/what-do-we-mean-by-ucaas/

Learn more about the offer:

https://www.bicomsystems.com/uploads/email-campaigns/summer-sale/summer-sale.html  

Jump into the UCaaS Market this Fall at TelcoFest

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UCaaSThe UCaaS market is projected to grow in North America at a compound annual growth rate (CAGR) of between 25 to 30 percent until 2020, with a total user base rising from 11.6M (2016) to over 27M by 2020. Barriers to entry into this market have been set exceedingly high, but our latest releases are designed to support your transition into this lucrative market.

Join us for lunch this September or October as we travel across the country giving presentations on the newest Cloud UC technologies, services, and strategies to help your business establish a presence in the UCaaS market and offer services that customers are increasingly demanding.

From coast to coast we will hit 17 different locations during TelcoFest, including WISPAPALOOZA and AstriCon, click here to find a local venue near you and connect with us.

Bicom Systems, with over 15 years of experience delivering success, has developed a formula to increase revenue, profits, and customer satisfaction by:

  • Adding more value to existing solutions by merging multiple technologies like Unified Communications, Key Systems, the Cloud, and more into one stable, marketable product.
  • Reducing customer churn by stimulating long-term commitment, nourishing partners even after the sale, and constantly innovating upgrades & custom solutions based on the newest technology.
  • Future proofing your business by keeping pace with industry trends with a team of dedicated account managers, technical support engineers, telecom experts, and marketing professionals.

Learn more about TelcoFest here and join us at an event near you!

How to Sell… UCaaS

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ucaasIn our previous blog series on 3 Steps to Telecom Success, we discussed a number of things that you can do to realize sustainable growth, increase your profit, and increase customer loyalty. One of the overriding themes was adding more cards to your deck – bundling more services into your existing offering.

Perhaps you have made the decision to add Unified Communications, mobility, or something else to your solution, but what’s next? How do we sell this new service?

Our next series is on “How to Sell…” We will cover UCaaS, Mobility, and Integration to start. If you want to learn about how to sell other services, please give us your suggestions in the comments below.

In the meantime, we’ll start with how to sell Unified Communications as a Service.

What is the main reason your customers do not purchase UCaaS? According to the research, it’s probably a lack of information about how UC will benefit their company and how to make the transition.

An Osterman Research study found that 48% of businesses do not understand how UC will benefit their business. They may understand and even want Unified Communications, but are unable to make the leap to the direct benefit to their business. Research also shows that “39% of businesses are intimidated by the migration process.” They may need a little hand-holding to get started. (Source: www.eweek.com).

In the face of these facts, your best tool will be education. If you want to sell UCaaS, you have to teach your customers about UC, thus assuaging their uncertainties and fears.

Benefits

Start by showing what UCaaS can do for your customer – what value will it bring to their business. Be careful not to confuse benefits with features. Features like presence and click-to-call and instant messaging are important and you will want to show those too, but not quite yet. Benefits are big picture values like:

  • Saves time so you can focus on selling
  • Eases stress in the office
  • Supports productivity in workers
  • Enables you to provide better customer service

These are all about how UC will improve the day-to-day lives of your customers. Put yourself in their shoes and consider what issues they face, where are they wasting time everyday, what frustrations do they express. They will identify with these benefits and instantly want to know how to attain them.

Features

Which brings us to features. You have explained what they will get from Unified Communications, now show them how they will get it. Go back through your list of benefits and add at least one feature that supports each. Those are the features that you will show your customers. Some examples are:

  • Click-to-call
  • Drag-and-drop conferences
  • Presence
  • Call transfers
  • Screen-share
  • Voicemail to email
  • Fax to email
  • Multichannel communication
  • Video calling

The list goes on and on. You will know best what types of benefits and features your customers would value.

Transition

Finally, show a clear transition roadmap to your customers from the very start. You now know that they may have fears when it comes to migrating, so bolster their confidence right from the beginning. Take care of as much of the transition from your end as you can so that they have less to worry about. If you are confident, they will become confident as well.

With all three of these areas, demos will be your best friend. Rather than trying to explain the benefits and describe the features over the phone, get them on a free demo and illustrate it. Once they get started, they won’t want to stop.

As you go through the demo, use clear, specific examples to make your points – things that they will immediately identify with and latch on to. For example, you could say “Have you ever been on the phone with a colleague and needed the quick input of someone else? How did you handle it? Did you have to hang up and then come back to the call later? Shoot an email and wait for the response? What if it was as easy as grabbing that third person with your mouse and dragging them in to the call?” as you are doing just that in a demo. If they have ever faced that problem, they will be sold.

One more selling technique to consider: UC makes it so even the smallest businesses can act like enterprises. This is a huge selling point if they fully grasp it. Show your smaller customers that they will have the same capabilities and tools as large enterprises, leveling the playing field for the first time.

If you are interested in learning more about UC and/or selling, we have a few more blog posts that may be of interest to you.

As always, feel free to reach out to us if you want to chat with an experienced account manager.

Stay tuned for next week: How to Sell… Mobility

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3 Steps to Telecom Success: Part 2 How to Increase Profit

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telecom profitsIn our previous post we identified three key goals to success for any modern telecom:

  1. Sustainable growth
  2. Increased profit
  3. Loyal customers

We covered the first one with ideas like using a scalable platform from the beginning, future-proofing your business, and building your own brand. Today we are moving on to number two: how to increase your profits.

Of course there are innumerable ways to increase profit, but many of them really come down to making more sales. We believe there is a way to increase your profit with just the sales you are already making, so that is our focus today.

The secret to earning more is in added-value solutions. We see this happening in everyday situations. Here’s an example: You walk in to McDonalds and order a burger. The sale is initiated and they will automatically make X amount of profit. The cashier asks if you want cheese on your burger and you accept, that profit just became X + cheese. Pickles? Sure. X + cheese + pickles. What about fries and a soda? That base profit very quickly shoots up without much effort on their part. Value is being added to your burger and to their profit.

You can do the same thing with telephony. If you are offering basic voice services right now, why not add Unified Communications? Or Billing? What about Security? Some telecoms don’t even have VoIP yet – that’s your first step.

If you are a VoIP provider, you already know the benefit of value-added solutions. The transition from traditional telephony to VoIP telephony increments profit easily. If you have made that step, why not make another? VoIP is a great service and it’s not going anywhere, but frankly it’s old news. Newer, complementary technologies have emerged like UCaaS (Unified Communications as a Service), Mobile Apps, Integration, etc.

Today’s successful telecoms are selling not only products, but bundles and complete solutions that are worth more both up-front and on a month-to-month basis.

Not sure where to start? Partnering with a provider that offers all of these pieces is really the best option. There are so many technologies and options available today that trying to research and obtain each one individually would take all of your time. Bicom Systems has all of the pieces starting with the telephony and provisioning platforms and expanding to all of those extras that will add value to your existing solution.

Better yet, our partners are backed by a team of technical support engineers, telecom experts, and marketing professionals. From a custom-tailored solution to meet your specific needs, to engineers that achieve functionality on your behalf, to free marketing materials for your own customers, we are invested in the success of our partners.

If you would like to speak with an Account Manager about how to add value to your current profits, please contact us today: www.bicomsystems.com/contact

Stay tuned for the final post in this series: Earning customer loyalty.