‘…as a Service’ Part 2: UCaaS

What is “…as a Service” and how can it help your business?

Welcome back to Part Two of our ‘as a Service’ and how can it help your business?’ blog series. In our last post we introduced Software as a Service, also known as SaaS, and if you have not got a chance to read it, check it out here! Today we will be learning about UCaaS, better known as Unified Communications as a Service and what it can do for your business.

Unified means ‘to make or to become united’. So, UCaaS connects all the methods you or your company uses to communicate, such as chat, messaging, conferencing etc. with all the devices you use to communicate like, mobile phones, desk phones, and laptops seamlessly.

UCaaS can help your business greatly!

  • It can help employees and businesses stay connected and productive across the globe.
  • It can be accessed from any internet connection, allowing employees to work remotely.
  • It is:
    • BYOD friendly
    • More reliable
    • Easily scalable
    • And collaboration has never been easier!

Everything you need to communicate is connected through a cloud-based system and the ‘as a service’ part is that you have it all together, like a bundle. Companies who offer communication software link all their products to integrate together to ensure for a seamless transition. It is like setting up your Home Phone, Internet and Cable through a telecommunications provider and they offer you a bundle. It is not mandatory to use the same provider for your telecommunication needs, but it would be cheaper, easier and more sensible.

UCaaS is helping businesses all over the world stay connected but it also is benefiting resellers! Customers will be able to ‘bundle’ their needs and wants from one vendor, aka you, and this will ensure a bigger payoff. By adding UCaaS solutions to your offering, you will strengthen your brand awareness and customer loyalty. The UCaaS industry is growing and companies are looking for new ways their employees can stay connected. When you offer all the products they are looking for, you will see long-lasting partnerships.

As mentioned above, the UCaaS platform is easily scalable for customers. This benefits reseller’s because they have the ability to add or remove applications when needed for their customers. Customers and vendors will grow together, maximizing productivity for the customer and profit for the reseller.

Organizations today are discovering the many benefits “as a service” technologies. Companies are reaping the benefits by purchasing services through providers. The company will only have to pay for the services they need, resulting in easier flexibility, scalability and a reduction in expenses. Resellers are gaining long-term, quality, commitments from their customers and ensure earnings more frequently.

If you want to learn more about Bicom Systems UCaaS applications like gloCOM or gloCOM GO, visit our website. Thanks for reading and we will see you on Part 3 of our ‘as a Service’ series when we learn about CPaaS.

5 Ways Unified Communications Saves You Time

unified communications timeWe all know the struggle of managing our time at work. The hours in the day are never quite enough to get everything done. But Unified Communications can save time on mundane tasks, letting you focus on whatever is most important to you and your business.

Below are just five UC features that will save you time.

1. Multi-tasking

Most Unified Communications apps support instant messaging and text messaging. Aside from being instantaneous, IMing allows you to multi-task. You can communicate via text even while on a call or working on something else.

2. One-click calling

UC lets you call anyone in the world with just the click of a mouse. Whether that means clicking on a contact within your UC app or enabling click-to-call with your browser, no more time will be spent looking for numbers and working out country codes.

3. Drag-and-drop conferences

Drag-and-drop conferencing is a favorite feature and it’s easy to see why. UC apps like gloCOM let you grab as many contacts as you want and drag them into an instantaneous conference. Gone are the days of scheduling conferences and dialing in to conference bridges with PINs and passwords.

4. Continuity

Unified Communications works on whatever device you have, wherever you are, so no time is lost due to travel, weather, power outages, or other unexpected bumps in the road. Remote workers have all the same capabilities as coworkers in the office.

5. Contact management

Compile all of your contacts and phone numbers in one secure place. UC apps like gloCOM will integrate with your existing address books so that no time is wasted scrambling to find a contact or phone number.

gloCOM is a Unified Communications app with all of the above and much more. Learn more about gloCOM here: www.bicomsystems.com/products/gloCOM-Desktop-Mobile-Communicator

6 Unified Communications Features that Promote Collaboration

9 out of 10 business executives believe that cloud-based collaboration is good for business, according to a study done by Forbes.

In an age when many companies have already embraced unified communications, our persuasion tactics must change from “why you should adopt UC” to “how you could be getting more out of UC.”

Everybody wants more collaboration in 2017 and unified communications features are one practical way to get it.

  1. Screen sharing offers an instantaneous way to share exactly what you are working on with no room for error.
  2. Video calling prevents miscommunications and gets things done as quickly as face-to-face meetings.
  3. Instant conferencing brings the whole team together with the click of a button for quick problem solving.
  4. Presence makes it abundantly clear who is available so no time is lost tracking someone down.
  5. Instant messaging is the perfect way to get a quick answer even if one or both parties are on the phone.
  6. Mobility takes collaboration beyond the office so the team can stay in contact despite geography.

These features are just the tip of the proverbial iceberg. Your unified communications or cloud-based solution should be supporting collaboration with all of the above and more. If you think you should be getting more from unified communications, we encourage you to check out our gloCOM Unified Communications app.

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Why Your Business Should Go Mobile Now

business mobileIt is hard to believe that businesses without mobility still exist in the age of smartphones. If you still need persuading that mobility is right for your business, this article is for you.

1. Customer Connection

The first reason to go mobile is that your customers are already mobile. It is rare to find an individual without a smartphone nowadays; more than likely your customers are already mobile and would expect you to be too. This may mean a mobile-friendly website, a smartphone app, or a cell phone contact number. It probably means all three and more! Meeting your customers where they are at is a timeless rule.

2. Employee Connection

Similarly, your employees are probably mobile too. Bringing mobility to work will make employees more available, connected, and motivated.

3. Global and Local Presence

While global and local presences are opposites, both can be achieved with mobility. A mobile phone gives you a local number and more personal feel right at home, but also connects you instantly and seamlessly to partners or employees across the world.

4. Productivity

Mobility adds one more option (or maybe many more!) for communication and collaboration. Employees will be more productive with a mobile option, particularly when on the road or at home.

5. Competitors

If your competitors are not already mobile, they will be soon. Mobility is just one more advantage to have, especially as it becomes an expectation of customers. Do not wait too long and miss the mobility boat – the cost could be high.

gloCOM GO is a unified communications mobile app for businesses. Learn more about its features and values or contact us today!

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Are All Prospects Worth the Sales Pitch?

sales pitchThe short answer: Yes.

Anyone in telecom sales knows the importance of prioritizing leads and allocating your time wisely. Of course there will always be prospects that are clearly worth extra attention and time. But no prospect should be ignored if you are still interested in growing.

The reasons are obvious: you never know who will surprise you, ignoring a lead may hurt your brand image, etc. But we have a prime example of the value of every lead.

A few days ago we were contacted by a company that wanted our gloCOM unified communications softphone app. They already had an Asterisk-based PBX system and were not interested in making any changes. They just needed that one last piece to tie the whole solution together.

Rather than writing them off as satisfied with another provider, the assigned Account Manager started a conversation to see where it went. In just 15 minutes the contact had become interested in our philosophy of “all the pieces” and signed-up to test Multi-Tenant PBX.

Moral of the story: Even a prospect that is 100% satisfied with their current provider can be swayed with even a short, open conversation.

So the answer is yes, ALL prospects are worth the sales pitch.

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