Tag Archives: voip softphone

5 VoIP Features for Business Efficiency

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voipVoIP is constantly evolving and new features emerge faster than we can use them. VoIP News wrote an article highlighting five VoIP features that increase business efficiency. Let’s take a look at the features:

1. IVR – Interactive Voice Recognition is all about efficiency for the customer. A VoIP solution like PBXware will offer IVR so that customer calls can be attended and routed as quickly and painlessly as possible.

2. Less time on calls – Similarly, VoIP solutions handle and route calls more quickly, cutting the time spent on calls. Businesses of all sizes and industries appreciate less time on the phone! VoIP apps like gloCOM can reduce time significantly.

3. More communications options – From voice calls to video calls to screen sharing, VoIP offers more types of communication for increased efficiency and productivity. You will find all of these options and more in our gloCOM app.

4. Integration – Most VoIP solutions can integrate with your other software and solutions. Better yet, Bicom Systems offers all of the pieces so they created to work together seamlessly, saving time, money, and effort.

5. Cost-effectiveness – Finally, VoIP is cost-efficient, reducing up-front and long-term costs. VoIP can open the door for even the smallest businesses and level the playing field.

Thanks to VoIP News for reminding us of these great features. Learn more about a real VoIP solution on our PBXware page.

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5 Ways Hosted VoIP Supports Collaboration

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Employee collaboration is essential to productivity in any size company, but particularly important to small companies just getting started. Effective productivity can mean the difference between a growing start-up and a failed business.

hosted pbxFortunately, Hosted PBX and Cloud PBX offer collaboration tools with valuable benefits to even the smallest businesses.

1. Faster collaboration

Unified communications enables employees to share resources and information more quickly. This can be done through a variety of features including screen share, video conferencing, drag-and-drop instant conferencing, status presence, instant messaging, mobility, etc. You can find all of these features and more in gloCOM softphone.

2. More options than email

While email still has its place in business, VoIP opens up several other channels that may be more effective. For example, dragging users into an instant conference will lead to a quicker conclusion than a lengthy email thread. Written communication can lend itself to misunderstandings and delays that are avoided with voice or even video tools.

3. Customer service

In addition to collaborating quickly with one another, unified communications users can also respond to customers more quickly and efficiently. Whether this means reaching a solution and getting back to the customer quickly or bringing the customer right into a conference call or screen-share, customers will be pleased with the rapid service.

4. Budget- and growth-friendly

Even start-ups with the lowest budget can afford many unified communications tools and apps to get started. Hosted and cloud solutions in particular have low or no up-front costs and little maintenance. Best of all, most of these solutions are highly scalable and can grow as your business grows.

With all of the VoIP tools available today, there is no excuse not to get started. Contact us or visit our website to start planning today!

Read more about collaboration tools for small businesses at VoIP-News.

3 Ways Hosted VoIP Helps Businesses Grow

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voip growthAnyone that has a hosted VoIP system will be quick to spurt its many benefits and advantages. At the top of the list is how easy it is to grow with a hosted solution.

First, a hosted VoIP system makes it easy to open new locations or offices. The ability to use the same central telephony system in any number of new branches means cost savings and peace-of-mind. Opening new offices becomes inexpensive and easy with hosted VoIP.

Second, work can be outsourced or delegated to work-at-home employees. A hosted VoIP system brings the office to the worker, wherever they may be. This makes hiring new employees or outsourcing temporary work incredibly easy and inexpensive. It also fixes any space issues at the office. Applications like gloCOM bring the capability of an entire office to your desktop, wherever you are.

Finally, hosted VoIP allows for growth even on a tight budget. Certainly less costly than legacy telephony, and more economical than premise-based VoIP, hosted VoIP generally only requires monthly expenditures without up-front investments or ongoing maintenance costs. Companies with hosted VoIP can expand without breaking the budget.

Is your company ready to grow? Whether you already have a hosted solution or not, sign up for a free account to take the next step today!