Bicom Systems Summer School

It is safe to say 2020 has been less than a perfect year. As we are finally getting our heads above water, it is...

Why You Should Return to Work with Unified Communications

When the COVID-19 outbreak struck and forced businesses to close their offices, many found they could not work from home because they lacked the...

How Our Partners Are Making a Difference during the COVID-19 Crisis: Case #2 GTS-Telecom

Last month we were contacted by another partner, Pierre-Francois Kamanou, founder of GTS-Telecom, the first value-added Mobile Operator in both Cameroon and Nigeria and...

Growing an IVR Tree

IVR stands for Interactive Voice Response. You definitely have interacted with one before, even if you don’t know what that means or haven’t heard...

A Day in the Life of a Contact Center Employee Working from Home

There is a lot I miss about my office, my desk, office snacks, coworkers, and even my commute to work. Well, not the commute...

Pandemic Proof Your Business

I think it is safe to say that no one was 100% prepared for this pandemic to happen. In the beginning, everyone was acting...

How Bicom Systems is Evolving through BiAgile Weeks

Looking at the title of this post, you may be wondering what the heck is ‘BiAgile Weeks’? Perhaps even thinking, ‘should my company be...

5 Ways to Win at Virtual Meetings

Virtual school, tours, and dates; thanks to the current pandemic, everything is going virtual!  Although virtual meetings were around before COVID-19, the use of...

Contact Center Features that Improve Productivity – Part 2

We are pleased to see you back to read part two of our ‘Contact Center Features that Improve Productivity’ blog post! In part one,...

Contact Center Features that Improve Productivity – Part 1

Working in a Contact Center can be considered one of the most mundane jobs out there. It can be regarded as lacking in reward...

How Our Partners Are Making a Difference during the COVID-19 Crisis: Case #1 Intellicom

As the COVID-19 situation continues to evolve around the globe, people in all industries are working around the clock to find solutions and ways...

Why a Real MT is in the Cloud

It is the same song and dance we hear all the time. Providers start out with a free PBX solution - or even a...