At Bicom Systems, each new release is an opportunity to make communication easier and more productive for businesses.
With version 7.5, we’ve taken a major leap forward by launching the gloCOM for Teams Beta app and significantly enhancing our unified communications approach.
We designed this solution to bridge the gap between internal collaboration and external communication, without trade-offs.
This move combines the most advanced collaboration tools in Teams with the most advanced VoIP features available in gloCOM.
Why We Built This
Microsoft Teams offers excellent internal collaboration functions. But when it comes to external communication, businesses often require advanced calling features or SMS integration to fully meet their communication needs.
Even with paid add-ons like Teams Phone, key limitations remain: flexibility, feature depth and cost-efficiency.
We built this integration in response to recurring business challenges, including:
- Teams users needing better call management
- Organizations trying to avoid extra licensing costs or duplicating infrastructure
- Businesses wanting real-time presence across platforms so they can reduce missed or mistimed calls
- Companies in regulated industries that need call recording, logs, and analytics, without workarounds
Bicom Systems’ response to these challenges was a stable, high-quality integration of gloCOM’s communication capabilities into Microsoft Teams, delivered without additional costs or complex migrations.
How It Actually Helps
But how does this make your work life easier?
Teams users can now access advanced VoIP and PBXware features like calling, conference calls, voicemail, SMS, and call logs, directly within the Teams interface, making it a much more powerful tool for external communications.
An additional benefit is presence syncing from Teams to gloCOM. That means everyone’s availability stays up to date, and teams never miss a call, even if they’re using Teams for collaboration or gloCOM for calling.
Finally, the result is a smoother workflow: fewer app switches, better communication visibility, and all the core tools people rely on in one place.
Who Gets the Most Value
gloCOM for Teams is built for businesses that need more from Microsoft Teams, especially in professional-grade telecommunication solutions.
Here’s who will find the most value:
- Businesses seeking full voice capabilities in Teams
Perfect for companies that want to bring the functionalities of PBXware into Teams, without managing separate platforms. - Organizations already using gloCOM or PBXware
Easily extend your current setup into Microsoft Teams, with no new systems, and no learning curve. - Customer-oriented teams (Sales, Support, Hybrid)
These teams benefit from the seamless integration of SMS, real-time caller details, call transfer, and more.
The list doesn’t stop there, as gloCOM for Teams gives many industries the tools they need to connect, communicate, and collaborate at a higher level.
Stay Synced Up
The beta release of gloCOM for Teams, included with version 7.5, delivers a comprehensive all-in-one solution directly within your existing Teams environment, providing an expanded bundle for seamless collaboration and communication.
This is another step forward in our commitment to enhancing overall productivity and reducing workplace stress.
For further detailed information on the integration’s full toolset, be sure to check out our User Manual for the gloCOM for Teams.
And, if you’re looking forward to what comes out of the Bicom lab next or have any further questions, feel free to Contact Us. We’re happy to answer them.