What to consider when choosing a VoIP phone

From the title of this post, you may be thinking, “I never use my office phone, I am constantly on my mobile”. Although that may be true for some, large corporations and call/contact centers still rely on a desk phone or softphone. Do you still need your desk phone? Read this ebook that asked the same question. If you do think you still need your desk phone, keep on reading!

First things first. Do you want a desk phone or a softphone? Do you know the difference?

Deskphone
The standard, analog, hand-held telephone. If you haven’t switched over to VoIP you are probably using a desk phone. Often telephony providers are compatible with most phones on the market. The only difference would be is that instead of using a traditional landline, you would connect the phone to the businesses IP network. Businesses may prefer to keep their desk phones because they are familiar with how they work, easier to use and saves them money.

Softphone
You do not actually need the physical phone with a softphone. A softphone is a software application that the user can download onto their computer. They are able to make phone calls over the internet instead of using the physical hardware. You connect a headset and microphone to your computer and there is an on-screen dial pad.

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If you still prefer the touch and feel of a physical phone, you can purchase phones that are compatible with SIP. Some companies have a mix of phone desk phones and softphones in their office. This is beneficial for employees who may be traveling or away from their desk. VoIP is extremely flexible and allows you to switch from Deskphone to Softphone.

Now that you know the difference between the two, what option is the right choice for you or your business?

There is no right or wrong answer. It depends on many variables like your; needs, budget,  type of business, etc.

Nevertheless, whichever option you choose, there are many things to consider.

Your Budget
Softphones are the less expensive option. Especially if you have to supply many employees. But some employees may prefer a desk phone. Desk phones are known to have better voice quality which would ensure all calls to be clear. What do you choose, quality or quantity?

Product Stability
Are the desk phones sturdy? How is the hardware?
How is the application of the softphone? Is the software compatible with your device?
Has other customers had problems in the past?
Could the phone break? Could the program crash?

It is important to make sure what you do purchase is going to last. VoIP is an investment that will benefit your company in the long term, but only if you do your research before choosing the product.

Support
How is the support after you purchase your desk phone or softphone? Does the manufacturer offer a warranty? How do they handle technical issues? What happens if there is a glitch in the software for your softphone? How do you contact the support team?

Time is money. You do not want to waste time on the phone with support or unable to make calls because your system has failed. Make sure you choose a reputable brand with good reviews on their products.

Brand
Just because they are a well-known brand, that does not mean you have to choose them. But, what it does mean is that there are probably many customer reviews on their products. This is a chance to hear what real end users are saying about the product. Their likes and dislikes about the product and potential problems they had dealing with support teams. Sometimes new brands in the industry are the better choice over the Vets. Do your research.

Maybe you start off by buying softphones and slowly purchase desk phones for employees who prefer one. UC applications like Bicom Systems, gloCOM, and gloCOM GO are great for integrating your desk phone with your mobile so you can potentially eliminate your desk phone altogether. But, desk phones are not going anywhere anytime soon. Flexibility is the name of the game these days for companies. Businesses that make it possible for employees to work functionally wherever are going to go farther in the industry. Maybe you offer both, maybe you offer one or the other.

Our ebook will take you through the latest alternatives and complements to the desk phone so you can make an educated decision on how to go forward with your decision. Download it here.

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If you are having trouble choosing, send us an email at sales@bicomsystems.com. We would be happy to lend our expertise based on your situation.

Why YOU Should Attend ITEXPO 2019

ITEXPO is returning to Fort Lauderdale at the end of January and is celebrating their 20th anniversary! This 3-day trade show, happening January 30th to February 1st, is something you do not want to miss.

What is ITEXPO?
ITEXPO is a three-day conference where telecom and IT professionals, business owners, developers and other companies in the IT industry come together to network, learn and participate in information sessions. There are countless presentations at all different times of the day that cover topics all related to IT.

As per the ITExpo website, ITEXPO is “Where Doers & Disruptors Find Communications & Technology Solutions”.

This exhibition is the kick-off event for IT Tradeshows in 2019.

Why should I attend?
For starters, we will be there! Bicom Systems will be at Booth #911 and we are also hosting an information session on Thursday, January 31st at 2:15 pm. This 45-minute presentation will be held in CVx Theater.

Stop by our booth to learn more about our company, meet with our account managers or try free demos!

Other reasons to attend:

  • There will be over 250 speakers
  • There are giveaways every day and the grand prize this year is $10,000 CASH
  • Keynote Speakers this year are from big companies like: Google, IBM, Dell, and Uber
  • You can conduct business on the show floor
  • Network opportunities are endless
  • It connects buyers to the right sellers

Still thinking about attending ITEXPO? Bicom Systems is offering you 25% off your ITEXPO Super Passes when you use the promo code BICOM25. Click here to register.

Don’t have FOMO (fear of missing out) and register for ITEXPO today.

See you there!

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12 Things About Bicom Systems – Holiday Edition

12 things blog

The holiday season is upon us and we wanted to share with you some fun facts and accomplishments that 2018 has given us.

2018 has been a year to remember and what better way to reflect on it then putting it in song!

(Humm to the tune ‘The 12 Days of Christmas’)

During 2018, Bicom Systems now has…

12 New Employees

11 New Case Studies

Attended 10 Trade Shows

9 Student Interns

8 Teams for Development

7 Great Products

6 Office Locations

5 Account Managers

We have had..

4 Live Webinars

3 Team Building Trips

2 Holiday Sales

And

1 New Office Opening

We are looking forward to an even better 2019.
Cheers to you and yours from the team at Bicom Systems!

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Trade Show Tour 2019

Tradeshows

What a year 2018 has been! We had a blast attending all the Trade Shows, Conferences and Webinars this past year. Meeting new customers, interacting with industry leaders and speaking on topics that we are passionate about is what keeps bringing us back.

Next year we will be attending some of our favorite shows that we have been going to for years plus a few new shows! We are excited to see familiar friends and meet new faces.

If you are interested to know where we will be in 2019, keep reading!

ITExpo
ITEXPO
January 30th to February 1st
We are starting the new year off right and heading to Fort Lauderdale, Florida for ITEXPO! You can find Bicom Systems at booth #911.
Register for ITEXPO here and save 25% off your Super Pass with promo code ‘BICOM25′!

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FISPALIVE
February 20th to February 22nd
Shortly after Capacity Caribbean, we are heading to Nashville, Tennessee to attend FISPALIVE. We’ve been to FISPA events in the past and are very excited to have a booth at their event again this year. If you are in the area, come stop by but don’t forget to register here.

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IT Partners 2019
March 13th to March 14th
Two days of intensive business in the community of French Channel IT decision makers?! Sign us up! This is the first time Bicom Systems will be attending a French IT trade show and did we mention it was being held in Paris, France? Register for IT Partners today.

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Enterprise Connect
March 18th to March 21st
Bicom Systems is going to stay connected by going to the Enterprise Connect 2019 trade show in Orlando, Florida. This is another new opportunity for Bicom Systems to connect with buyers and sellers in the telecommunications industry. Advanced rate ends January 11th, 2019, register for Enterprise Connect today!

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WISPAMERICA
March 19th to March 21st
I know what you are thinking. WISPAMERICA is the same time as Enterprise Connect. Not to worry, Bicom Systems has both covered. We will be in Cincinnati, Ohio for WISPAMERICA’s 7th year running. Are you registered for this 3-day event? Do it here.

 

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AstriCon
Bicom Systems has been a part of AstriCon in some way or another every year since it began. The date for this year’s conference has not been released yet, but we will update this post once it is. Check back in the new year for more information on AstriCon or visit their website.

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WISPAPALOOZA
October 7th to October 11th
Another trade show that Bicom Systems is not a rookie at is WISPAPALOOZA! Last year we held our very own user group meeting and it was a huge success. We were nominated for ‘Manufacturer of the Year’ and participated in many informational sessions. We are looking forward to heading back to Las Vegas, Nevada for another round of WISPAPALOOZA. Check back to their website in the new year to register.

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ISP Summit
November 4th to November 6th
Although we have served customers and partners in Canada for years, Bicom Systems recently opened their first Canada office. We are thrilled to attend the 2019 Canadian ISP Summit this coming year in Toronto, Ontario. Visit their website to see registration details once they come available.

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BTA
We recently experienced the BTA’s ‘Capture the Magic’ conference and it was such a success that we are going again! This trade show was a great way to end the year and we are looking forward to attending Capture the Magic 2019 back in Las Vegas, Nevada. If you want to learn more about the BTA events in 2019, check their website.

Do you want Bicom Systems to come to your trade show? Send us an email at marketing@bicomsystems.com. Don’t forget to keep checking back to this post as we update the event details.

See you in the new year!

Opus Codec. VoIP’s New Best Friend.

opus codec

 

Opus Codec.

No, it’s not a spell like hocus pocus. It is actually something you use everyday! To best explain it in layman’s terms, let’s start with some definitions.

Codec: a device or computer program used to encode or decode a digital data stream or signal. (digital signal / language)
Audio Codec: also known as a ‘sound codec’ is a codec that encodes or decodes audio.
Opus: an audio coding format

Now that we have the definitions, lets tie them together in an example.

When you go on YouTube and watch a video, Codec is working behind the scenes. If you do not have a strong internet connection, YouTube is going to deliver your video in the best possible quality. The graphic display resolution will depend on what your internet connection can handle. However, the quality of the audio will not be affected. Even though you have a low quality resolution video, you will still have good quality audio. The worse the internet connection, the smaller the codec needed.

YouTube engages with your internet capabilities and chooses the best resolution for you. Audio quality is a little bit different. Desk phones communicate with different codecs and Opus is an audio codec for phones. Opus Codec is capable of handling a wide range of audio applications like VoIP and video conferencing.

Another example to explain how Opus Codec works:

Say you are in a hotel. Often, the wifi in a hotel is slow, unstable or has a weak signal because so many consumers are sharing it. You are grasping for a good connection to make a phone call through your VoIP phone or UC application. Opus Codec is able to optimize the audio codec with the given bandwidth to provide the best call experience possible with the resources you have.

Sometimes audio on a mobile device is good and then bad and then the call drops. Opus is smart and does what YouTube does and adjusts the audio quality instead of dropping the call. It automatically adjusts based on the network, service range and other factors affecting the connection.

Another example would be talking on Bluetooth in a car. If you are driving at a fast speed, if it is raining or windy outside, or if there are other outside noises affecting your ability to hear, your Bluetooth will adjust the audio for you. Opus will help when you’re driving and will shift from one tower to another to ensure the best quality of your network connection. It will change minute by minute, without you knowing, and will adapt to give you the best possible quality for your current situation. Unfortunately, it can’t help with back seat drivers.

Opus Codec is very smart and adaptive to what your internet’s capabilities are. It gives you the best possible outcome for what you are capable of. This automatic adjustment is something that often goes unnoticed or taken for granted.

Although the concept is relatively new for the telecommunication industry, Opus Codec is a feature found in Bicom Systems PBXware and gloCOM version 5.2. Bicom Systems seeks to provide the best products for our customers. Poor audio quality is not considered ‘the best’.

To learn more about PBXware and gloCOM visit our website or contacts our sales team at sales@bicomsystems.com.