Bicom Systems - Official Blog

Covid-19

How Our Partners Are Making a Difference during the COVID-19 Crisis: Case #2 GTS-Telecom

Laura Kyle - June 24, 2020

Products

Growing an IVR Tree

Covid-19

A Day in the Life of a Contact Center Employee Working from Home

Covid-19

Pandemic Proof Your Business

How Bicom Systems is Evolving through BiAgile Weeks

Our Team Laura Kyle - May 19, 2020

Looking at the title of this post, you may be wondering what the heck is ‘BiAgile Weeks’? Perhaps even thinking, ‘should my company be...

5 Ways to Win at Virtual Meetings

Covid-19 Laura Kyle - May 11, 2020

Virtual school, tours, and dates; thanks to the current pandemic, everything is going virtual! Although virtual meetings were around before COVID-19, the use of...

Contact Center Features that Improve Productivity – Part 2

Products Laura Kyle - May 4, 2020

We are pleased to see you back to read part two of our ‘Contact Center Features that Improve Productivity’ blog post! In part one,...

Contact Center Features that Improve Productivity – Part 1

Products Laura Kyle - April 29, 2020

Working in a Contact Center can be considered one of the most mundane jobs out there. It can be regarded as lacking in reward...

How Our Partners Are Making a Difference during the COVID-19 Crisis: Case #1 Intellicom

Covid-19 Laura Kyle - April 27, 2020

As the COVID-19 situation continues to evolve around the globe, people in all industries are working around the clock to find solutions and ways...

Why a Real MT is in the Cloud

Cloud Laura Kyle - April 24, 2020

It is the same song and dance we hear all the time. Providers start out with a free PBX solution - or even a...

If You Love PBXware, You’ll Love PBXware 6.0

Products Laura Kyle - April 22, 2020

For the last fifteen years, PBXware has deployed worldwide, providing businesses of all sizes with flexible, reliable, and scalable communication solutions. The telephony platform...

Change The Way You Communicate With gloCOM 6.0

Products Laura Kyle - April 20, 2020

gloCOM is a powerful unified communications desktop application that is designed to increase your business communication capabilities. The application is also available for your...

What is gloCOM Meeting?

Products Laura Kyle - April 17, 2020

Two days ago we launched Version 6, our newest update to PBXware and gloCOM. In addition to the new features added, our latest product,...

What’s New in Version 6

Products Laura Kyle - April 15, 2020

Back in November we released a teaser about our new project, V6! V6, also known as version 6, is an umbrella of updates to...

Call Center Turned Contact Center

Products Laura Kyle - April 9, 2020

We have all interacted with a Call Center at some point. Remember the time you got in a fender bender and had to call...

Perks to a Group Chat

Covid-19 Laura Kyle - April 2, 2020

Group chats are not only fun, but also extremely practical and efficient. We can have group chats on many platforms like WhatsApp, Facebook, Instagram,...