SMS – Is Here!

Readers, Rome wasn’t built in a day. And we are happy to announce that the wait is finally over, and SMS is here! Before...

SERVERware 4.0 New Backup Functionalities

Running your own business in the telecom industry has many benefits! However, as a Managed Service Provider, you must ensure that your virtualization platform...

From Intern to Employee – Case #19

It has been a minute, but we are back! Say hello to our new official employee Emir Hamidović. Emir is in his final year at...

Work is No Longer a Place

This blog post was written in collaboration with Poly. Laura Marx, the author of the original blog post on Poly’s website, has worked from home...

NVMe over TCP now on SERVERware 4.0

Grab your glossaries, dictionaries, and a cup of coffee because we are about to get techy! SERVERware V4 was just released, and there are...

What We Learned after a Year of Video Conferencing

Happy Anniversary! 🎉 It officially has been one whole year of working from home and having an enormous amount of virtual meetings. And as we...

Tips for Starting a New Job Remotely

Everyone has first-time jitters. First day of school, first date, the first day of work! And, it is customary to be nervous. But what...

Working in a Post Pandemic World

This blog post was written in collaboration with Poly. For nearly a decade, our friends over at Poly have been studying workplace personas. They have...

What to do with your Queue

The last thing a Contact Center wants is a high abandon call count. Nobody likes to be on hold or stuck on the phone...

The Real Challenges of WFH

This blog is not another post on tips to working from home, being productive while working remotely, or the unified communication features you need...

10 Tips to Polish Your Communication Skills

Today, the ways you can communicate with someone are endless! Call them, leave a voicemail, send them a message, video chat, send a text,...

Why You Should Invest in Proper Call Analytics

It is hard to truly value data when you have an abundance of information that you do not understand. At Bicom Systems, our team...