What We Learned after a Year of Video Conferencing

Happy Anniversary! 🎉 It officially has been one whole year of working from home and having an enormous amount of virtual meetings. And as we...

Tips for Starting a New Job Remotely

Everyone has first-time jitters. First day of school, first date, the first day of work! And, it is customary to be nervous. But what...

Working in a Post Pandemic World

This blog post was written in collaboration with Poly. For nearly a decade, our friends over at Poly have been studying workplace personas. They have...

What to do with your Queue

The last thing a Contact Center wants is a high abandon call count. Nobody likes to be on hold or stuck on the phone...

The Real Challenges of WFH

This blog is not another post on tips to working from home, being productive while working remotely, or the unified communication features you need...

10 Tips to Polish Your Communication Skills

Today, the ways you can communicate with someone are endless! Call them, leave a voicemail, send them a message, video chat, send a text,...

Why You Should Invest in Proper Call Analytics

It is hard to truly value data when you have an abundance of information that you do not understand. At Bicom Systems, our team...

5 UC Features you Need in 2021

Let’s start the new year off right! And by doing that, start investing in the right unified communications solution for you and your organization.  Dive...

UC – Solving WFH Problems

In the beginning, we all pretended to be experts at working from home. Companies were using their outlets to share tips and tricks on...

Going for Gold!

In November Bicom Systems became the general sponsor to a young athlete on the Bosnia and Herzegovina National Team.  Mediha Salkić is the record...

Company Culture – Why does it matter?

It is safe to say that company culture is the backbone of any successful business. But, company culture is more than free snacks and...