Why You Should Return to Work with Unified Communications

Covid-19 Laura Kyle -
When the COVID-19 outbreak struck and forced businesses to close their offices, many found they could not work from home because they lacked the...
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How Our Partners Are Making a Difference during the COVID-19 Crisis: Case #2 GTS-Telecom

Covid-19 Laura Kyle -
Last month we were contacted by another partner, Pierre-Francois Kamanou, founder of GTS-Telecom, the first value-added Mobile Operator in both Cameroon and Nigeria and...
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Growing an IVR Tree

PBXware Laura Kyle -
IVR stands for Interactive Voice Response. You definitely have interacted with one before, even if you don’t know what that means or haven’t heard...
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A Day in the Life of a Contact Center Employee Working from Home

Covid-19 Laura Kyle -
There is a lot I miss about my office, my desk, office snacks, coworkers, and even my commute to work. Well, not the commute...
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Pandemic Proof Your Business

Covid-19 Laura Kyle -
I think it is safe to say that no one was 100% prepared for this pandemic to happen. In the beginning, everyone was acting...
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How Bicom Systems is Evolving through BiAgile Weeks

Our Team Laura Kyle -
Looking at the title of this post, you may be wondering what the heck is ‘BiAgile Weeks’? Perhaps even thinking, ‘should my company be...
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5 Ways to Win at Virtual Meetings

Covid-19 Laura Kyle -
Virtual school, tours, and dates; thanks to the current pandemic, everything is going virtual!  Although virtual meetings were around before COVID-19, the use of...
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Contact Center Features that Improve Productivity – Part 2

Products Laura Kyle -
We are pleased to see you back to read part two of our ‘Contact Center Features that Improve Productivity’ blog post! In part one,...
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Contact Center Features that Improve Productivity – Part 1

Products Laura Kyle -
Working in a Contact Center can be considered one of the most mundane jobs out there. It can be regarded as lacking in reward...
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How Our Partners Are Making a Difference during the COVID-19 Crisis: Case #1 Intellicom

Covid-19 Laura Kyle -
As the COVID-19 situation continues to evolve around the globe, people in all industries are working around the clock to find solutions and ways...
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Why a Real MT is in the Cloud

Hosted Laura Kyle -
It is the same song and dance we hear all the time. Providers start out with a free PBX solution - or even a...
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If You Love PBXware, You’ll Love PBXware 6.0

PBXware Laura Kyle -
For the last fifteen years, PBXware has deployed worldwide, providing businesses of all sizes with flexible, reliable, and scalable communication solutions. The telephony platform...
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