IT Partners 2021 Recap

Back in September, the Bicom Systems team joined FONIA, our exclusive product distributor for France, at IT Partners. It was our third time attending...

Bicom Systems is Now Using Productboard

Introducing...🥁🥁🥁…our new presence on Productboard!  If you joined us for our ‘We’re All Ears’ session, you might have heard us mention the new service we...

Why Your Customer Service Department Should be Using VoIP

Customer service is the front line of any business. It is where customers go to applaud, complain, and inquire. But a customer service department...

Developing a UC Selling Strategy

The pandemic was a huge opportunity to capitalize on selling Unified Communications solutions. There was, and still is, a massive demand for UC products...

3 Best Practices for Data Privacy in the Telecommunications Industry

There is no denying there is a significant lack of privacy online. Once the information is out there, anyone can access it! Did you...

3 Red Flags to Working with a Service Provider

When the COVID-19 pandemic hit, many enterprises rushed to find cloud solutions so they could continue business at home. Luckily enough, during that time...

Return to Work: Prioritizing Persona Development with Poly

This blog post was written in collaboration with Poly.  As business leaders plan for permanent, and often hybrid, workplace options for their employees moving forward,...

The Hybrid Working Model

How are we going to make this hybrid work thing work? For starters, you need to establish what type of hybrid work model your...

Bicom Systems Gets Back to Business

It’s been a long time since we touched down at a trade show. Just like many of you, thanks to COVID-19, our international travel...

Best Practices for Archiving Storage

There is a huge difference between data backups and data archives. Despite common belief, archiving storage is NOT the same as a backup.  However,...

Hybrid Working in a Contact Center

This blog post was written in collaboration with Poly. The traditional Monday-Friday, 9 am-5 pm office hours are starting to become nonexistent. And we are...