Best Practices for Archiving Storage

There is a huge difference between data backups and data archives. Despite common belief, archiving storage is NOT the same as a backup.  However,...

Hybrid Working in a Contact Center

This blog post was written in collaboration with Poly. The traditional Monday-Friday, 9 am-5 pm office hours are starting to become nonexistent. And we are...

How Does Status Page Work?

The Bicom Systems Status Page is officially up and running (woo-hoo!) If you are thinking, “Ah, did I miss something? What is the Bicom...

The Idea Behind…Status Page

“How long is this going to take?” A question we always get when there is unexpected downtime or maintenance needed on our infrastructure. And the...

New Features for Greater Efficiency in SERVERware 4.1

Your customers deserve a better virtualization experience. Not all platforms are made for telephony. Some are not even actual cloud platforms.  Meet SERVERware: The only...

Why you need Geo-Redundancy

If we learned anything from the past year, it's the importance of preparing for the unexpected. Equipping your business to ensure continuity from sudden...

Types of Sales Call

The world is starting to open up. Businesses are getting back to business! As sad as it is to say, the telecommunications industry thrived during...

Communicating is for Everyone: Accessibility and Inclusivity in Business Communications

This blog post was written in collaboration with Poly. For the past year and a half, the COVID-19 pandemic has raged across the globe, restricting...

Bicom Systems makes the List of Most Influential Brands in Unified Communications

Onalytica, an influencer marketing software company, recently included Bicom Systems in their “Top 20 Influential Companies in the World in the Field of Unified...

The Importance of PreSales

PreSales is precisely how it sounds. The “pre” to the sale. The actions and proceedings of what happens before the sale. Some often think...

5 Points to Consider Before Becoming a Reseller

So you want to enter the telecommunications industry as a reseller? Smart move! We welcome new partners daily with open arms. Not to mention,...

Bicom Systems Partner Forum

Online forums have been bringing communities together for decades. They certainly have come a long way in opening discussions in various industries such as...