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growing an IVR tree

Growing an IVR Tree

IVR stands for Interactive Voice Response. You definitely have interacted with one before, even if you don’t know what that means or haven’t heard...
Contact Center Agent Working from Home

A Day in the Life of a Contact Center Employee Working...

There is a lot I miss about my office, my desk, office snacks, coworkers, and even my commute to work. Well, not the commute...
Contact Center Features that Improve Productivity

Contact Center Features that Improve Productivity – Part 2

We are pleased to see you back to read part two of our ‘Contact Center Features that Improve Productivity’ blog post! In part one,...
Contact Center Features that Improve Productivity

Contact Center Features that Improve Productivity – Part 1

Working in a Contact Center can be considered one of the most mundane jobs out there. It can be regarded as lacking in reward...
A true MT should be in the cloud

Why a Real MT is in the Cloud

It is the same song and dance we hear all the time. Providers start out with a free PBX solution - or even a...
PBXware 6

If You Love PBXware, You’ll Love PBXware 6.0

For the last fifteen years, PBXware has deployed worldwide, providing businesses of all sizes with flexible, reliable, and scalable communication solutions. The telephony platform...
Communicate with gloCOM 6

Change The Way You Communicate With gloCOM 6.0

gloCOM is a powerful unified communications desktop application that is designed to increase your business communication capabilities. The application is also available for your...
What is gloCOM Meeting

What is gloCOM Meeting?

Two days ago we launched Version 6, our newest update to PBXware and gloCOM. In addition to the new features added, our latest product,...
What's New in Version 6

What’s New in Version 6

Back in November we released a teaser about our new project, V6! V6, also known as version 6, is an umbrella of updates to...