Why You Should Invest in Proper Call Analytics
It is hard to truly value data when you have an abundance of information that you do not understand. At Bicom Systems, our team...
5 UC Features you Need in 2021
Let’s start the new year off right! And by doing that, start investing in the right unified communications solution for you and your organization.
Dive...
UC – Solving WFH Problems
In the beginning, we all pretended to be experts at working from home. Companies were using their outlets to share tips and tricks on...
OEM Takes a Back Seat to White Label
"Original Equipment Manufacturer,” what most of us know as OEM, is a term used in many industries. Particularly when talking about an intangible product...
SMS – Coming Soon!
According to Tatango, 78% of consumers say that SMS is the fastest way to reach them! On top of that, 90% of text messages...
2020: The Year of Mobile UC
Even though COVID-19 has slowed us all down, the world is still moving around us. Despite the lingering of the first wave or upcoming...
And the winner is…
There are many articles on what to consider when choosing the best video conferencing platform. They highlight the latest and greatest features and offer...
Growing an IVR Tree
IVR stands for Interactive Voice Response. You definitely have interacted with one before, even if you don’t know what that means or haven’t heard...
A Day in the Life of a Contact Center Employee Working...
There is a lot I miss about my office, my desk, office snacks, coworkers, and even my commute to work. Well, not the commute...