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Working-in-a-Post-Pandemic-World

Working in a Post Pandemic World

This blog post was written in collaboration with Poly. For nearly a decade, our friends over at Poly have been studying workplace personas. They have...
Call Analytics

Why You Should Invest in Proper Call Analytics

It is hard to truly value data when you have an abundance of information that you do not understand. At Bicom Systems, our team...
5-UC-Features-you-need-in-2021

5 UC Features you Need in 2021

Let’s start the new year off right! And by doing that, start investing in the right unified communications solution for you and your organization.  Dive...
UC Solving WFH Problems

UC – Solving WFH Problems

In the beginning, we all pretended to be experts at working from home. Companies were using their outlets to share tips and tricks on...
OEM and White Label

OEM Takes a Back Seat to White Label

"Original Equipment Manufacturer,” what most of us know as OEM, is a term used in many industries. Particularly when talking about an intangible product...
SMS Coming Soon

SMS – Coming Soon!

According to Tatango, 78% of consumers say that SMS is the fastest way to reach them! On top of that, 90% of text messages...
2020 Year of Mobile UC

2020: The Year of Mobile UC

Even though COVID-19 has slowed us all down, the world is still moving around us. Despite the lingering of the first wave or upcoming...
And the winner is...

And the winner is…

There are many articles on what to consider when choosing the best video conferencing platform. They highlight the latest and greatest features and offer...
growing an IVR tree

Growing an IVR Tree

IVR stands for Interactive Voice Response. You definitely have interacted with one before, even if you don’t know what that means or haven’t heard...