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What is a SIP Proxy?

A SIP Proxy is, in the simplest terms, an intermediary between two SIP devices. Also called a SIP server, a SIP proxy routes calls...

CLECs: How to Grow Your Market

CLECs (Competitive Local Exchange Carriers) are less discussed online than ITSPs or other kinds of Telecoms, but they are no less important. We were...

6 Guidelines to Choosing Call Center Software

With so many Call Center Software options on the market today, you may have a hard time identifying the best option for your call...

On-Premise vs. Cloud IP PBX Systems

Last month we learned what exactly “PBX System” means and some of the different deployment options. The two most common options – and hardest to...

How to Upgrade from FreePBX

A variation on the non-fairy tale we wrote about last week, we recently spoke with a business-owner that struggled with FreePBX for a year...

5 Reasons to Choose Bicom Systems

At the risk of 'tooting our own horn', we jotted down some recent comments made by partners that chose Bicom Systems over our competitors....

Take Back Your Time With Multi-Tenant PBX

Once upon a time, a telecom start-up chose the least expensive PBX system and began to build. As the hard work began to pay...

What is a PBX System?

A PBX System (Private Branch Exchange System) is a telephony solution that connects internal users to one another and to an outside PSTN telephone line....

How to Increase Call Center Productivity & Efficiency

PBX Call Center Software The goal of any call center is to handle the maximum call volume as efficiently as possible. This means answering and...