What is a ‘Real’ Multi-Tenant Solution

My Post (2)In today’s market, a real Multi-Tenant solution is capable of handling multiple customers (tenants) on a single server. A multi-tenant solution will be most competitive if it is a hosted model. This is because the actual software your customer will be using is not the ‘tenant’, but their server is.

A Multi-Tenant solution shares the same resources with all of its tenants. For both resellers and customers, there are many benefits when implementing a multi-tenant function. To learn the benefits of a multi-tenant solution, read our previous blog post on ‘The Benefits of Multi-Tenancy for Resellers & Users’.

Aside from being available in the cloud, we compiled a list of things that your Multi Tenant should have to be a ‘real’ or ‘true’ Multi-Tenant Solution.

Price
The software development and maintenance costs are shared with a Multi-Tenant solution. By sharing the same single server for multiple customers, you are using fewer resources. The reseller is significantly cutting costs and these savings can decrease customers operating costs.

Scalability
When upgrades and new versions are released, it is easier to manage these updates with customers on a hosted Multi-Tenant solution. The reseller has the ability to release the updates more easily through the cloud, instead of installing new hardware. This saves time and money for both the reseller and the customer because time is not wasted traveling to the customer, installing the physical hardware or having to stop operations during the update. The reseller only has to release the update once and all tenants will receive it.

Diversity
Hosted Multi-Tenant solutions allow resellers to expand their target market. Everything can be managed online and they no longer have to visit their many customers to set up the servers. Hosted Multi-tenant solutions are more affordable than a single-tenant solution and this attracts different customers with different budgets. Multi-Tenant also allows you to have a variety of different size customers.

Some PBX and Unified Communications Features

  • CRM Application Integration
  • Screen Sharing
  • Call Rating
  • Hot Desking
  • Customization
  • Compatible with most IP Phones
  • Call Recording

Most companies offer hosted and on-premise solutions for their PBX products. Both options have their pros and cons and it ultimately comes down to the needs of the company. Hosted solutions have several more advantages and features than on-premise. To learn more about the features of Hosted Telephony, read this previous blog post.

As a reseller, do not let service providers trick you. If your Multi-Tenant solution does not offer competitive pricing, ease of scalability, ability to reach a diverse market or the features mentioned in this post you do not have today’s latest Multi-Tenant solution.

Bicom Systems PBXware Multi-Tenant edition is our most popular product! Our Multi-Tenant edition enables you to increase efficiency in the workplace and transform the way you conduct business in the same way the Business and Call Center Editions do. To learn more about Bicom Systems Multi-Tenant solution have a peek at our product overview brochure or email us at sales@bicomsystems.com.

Did you know about our Cyber Monday Sale?
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Cyber Monday Sale!

Lines. Crowds. Rushing. Waiting. The occasional fight. Welcome to the joys of Black Friday. All things that can be avoided with Cyber Monday!

The official definition (as per the Dictionary) of Cyber Monday is:
Cy·ber Mon·day
noun
1. the Monday following Thanksgiving, promoted by online retailers as a day for exceptional bargains.

And that is exactly what we are doing. Giving you an exceptional bargain! This year for Cyber Monday, Bicom Systems is offering a ‘Buy One Get One FREE’  sale for our PBXware extension subscriptions.

This offer is good for up to 500 extensions. So if you buy 50 extensions we will give you 50. If you buy 100, we will give you 100. If you buy 500 we will give you 500!

If you were still thinking of getting our PBXware, now would be a perfect time. This deal is valid for not only new but existing customers too. Want to learn more about this sale? Click here.

The best part is, you do not have to wait until Monday. We launched our sale early just for you! From now until November 26 at 11:59 pm EST you can take part in this huge sale.

So, what are you waiting for? Email us now at sales@bicomsystems.com with the subject line ‘Cyber Monday’ to place your order!

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BLACK FRIDAY

It’s the most wonderful time of the year! Black Friday shopping starts now at Bicom Systems. We are giving you early access to our sale this year with a free upgrade!

Buy our product SERVERware, the Standalone Edition and we will upgrade you to the Mirror Edition for FREE!

This sale is giving you:

  • A FREE built-in backup system
  • Expanded features and capabilities
  • Additional data protection
  • Real-time synced data
  • Cost efficiency

And ultimately, peace of mind.

If you were thinking of purchasing SERVERware, why not do it when you will get a FREE upgrade?

We launched our sale early and it is going until November 23, 2018, at 11:59 pm EST. Don’t miss out and act now on this limited time offer.

Shop our exclusive Black Friday sale now by emailing us at sales@bicomsystems.com with the subject line ‘Black Friday’.

Let your fingers do the shopping this year and place your order now!

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How to Choose a Virtualization Platform

My Post (5)How to choose a Virtualization Platform
Understanding what a virtualization platform is can be difficult, then having to choose the best platform for your business can be exhausting. Even though it has been around for a while, the virtualization concept is relatively new for some small-medium sized businesses and the big ones are still considering making the switch.

Below you’ll find 5 basics questions that will help you jump on the virtualization band wagon! Keep reading if you want some tips on How to Choose a Virtualization Platform.

To start,
What is a Virtualization Platform?
It is a virtual (not actual, not real, not tangible) machine that acts like a real computer with an operating system. So, instead of owning a physical server, you have a virtual one that can be hosted online. Cool right? It has virtual computer hardware platforms, storage devices and computer network resources. Everything you need in one place minus all the extra hardware.

Why should your business go Virtual?
We all know the old saying, ‘why fix it if it isn’t broke’ right? Although that may be common, the truth is that businesses have to stay innovative for their customers and clients! Going virtual has so many benefits such as:

–        Reducing IT Expenses
–        Boosting Efficiency
–        Better Disaster Recovery
–        Simplified Data Management
–        Reduction of Physical Servers (Goodbye to the days of ‘server rooms’)
–        Cooling and Power Costs are Reduced
–        Increasing Productivity

The list goes on…

Now we know the ‘what’ and ‘why’, but let’s focus on the ‘how’. (The real reason you clicked on this post).

How do you choose and switch to a Virtualization Platform?
Some companies may offer services you may not need and some may offer services you never thought existed.The trick is, to figure out what you need or want to get from your Virtualization Platform and find a company that does just that. When researching ask yourself the following:

–        Is their software user friendly?
–        Do they offer a free trial?
–        Will they be present at a trade show near you? That way you can meet their team!
–        Will they be compatible with the equipment your office already has?
–        How much is this going to cost?

And remember, ‘popular’ brands aren’t your only option. There are many fish in the sea of vendors and there will be the perfect one out there for you!

Although there are many options, in our unbiased opinion – we believe Bicom Systems to be one of the better choices. Which brings me to my next topic, the ‘who’.

Who do you choose?
Bicom Systems of course! The Virtualization Platform that Bicom Systems offers is called SERVERware. It is the only Virtualization Platform dedicated to Hosting Telephony & Unified Communications in the Cloud. Bicom Systems offers three different editions, so companies can choose what works best for their operations. If you want to learn more about SERVERware check out our website!

Ok maybe you don’t choose Bicom Systems. We won’t be that sad. But you may need to choose someone, which leaves this blog post to its final ‘w’ the ‘when’.

When do you choose a Virtualization Platform?
NOW! There is no time to waste in the virtual world.

Top Features You Should Look for in Hosted Telephony

Top Features You Should Look for in Hosted Telephony

Hosted Telephony, also known as Cloud telephony or hosted VoIP, is where the provider hosts and manages the business phone system in a private data center. It gives the re-seller access to lower costs, free IP calling, and features like voicemail to email, on-hold music, call parking etc.

A private branch exchange (PBX) is a private telephone network within a company or organization. Hosted Telephony is run on a PBX and can be used over a Public Switched Telephone Network (PSTN), over the Internet (Hosted IP PBX via Internet Telephony also known as VOIP), or both.

There are many benefits to having hosted customers rather than on-premise ones. When a company chooses the hosted deployment, they are relieved of the burden of purchasing and maintaining the hardware.

The future is in Hosted – let’s explore the Top Features You Should Look for in Hosted Telephony:

Women using a smartphone in the display and technology advances in stores. Take your screen to put on advertising.

Time
By switching to Hosted Telephony, you and your customers are ultimately saving a great deal of time.

How Do You Ask?
With Hosted Telephony, desktop and mobile communication apps make it possible to work from anywhere with internet. Your customers will love that when they aren’t in the office they won’t be unavailable or miss calls. But – unified communications mean so much more than just staying in contact.

You are also going to save time with installation. Installation can be done remotely in a matter of days or even hours. There is no hardware to install or set up and no physical problems that could arise. It all can be installed by clicks of your keyboard and mouse.

Customization
You can customize! Some companies who offer hosted telephony offer customization. The customization makes it easier for your customers to add/remove features at any point. Maybe they want to start out with the basics and get their feet wet. Then after experiencing rapid growth, they are ready to go all in. This feature is also possible with the click of a few buttons.

By offering customization, you can meet more customer requirements with less hassle and customers get what they want, when they want it, how they want it. This moves us into our next topic.

Expanding Your Target Market
By offering different features and customization packages you can reach an array of different types of customers. If you have hosted, you can gain different customers who have different budgets. It allows them to pick the features they want without taking a hit to their wallets. It is a win for them and you.

Month-to-Month Hosted Partnerships
Unified Communications as a Service (UCaaS) is the key to your company’s profit, growth, and sustainability. Vendors who sell on-premise software sell to their customers one time. Although it is a big one-time check, they are back to square one looking for more customers. If you offer hosted to your customers, you will still receive ‘one-time’ checks and they will be smaller, BUT they will come every month! This long-term commitment from customers will result in continuance profit for your business.

Not to mention the relationship you will build from a month to month hosted partnership. Your company will help its customers grow by supporting and working with them and you will grow with them offering upgrades, add-ons, etc. If you give your customer all the pieces they need to be successful, like staying innovative, offering updates and being supportive they will stick with you for the long haul. Your customer’s commitment to your company will guarantee financial security for your bottom line.

Ultimately, Hosted Telephony is just more convenient. By switching to Hosted, it removes the burden of IT maintenance and extra support from your customer. You don’t have to purchase any servers, it frees up physical space and gives you and your customers a piece of mind that in an emergency they are protected.

Bicom Systems product PBXware is an example of a product that has all these features and more. PBXware was the world’s first and is the most mature Open Standards Turnkey Telephony Platform. If you want to learn more about Hosted Telephony, download our book on ‘7 Reasons You and Your Customers Should Switch to Hosted’.

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If you want to learn more about Bicom Systems, visit our website or email us at: sales@bicomsystems.com.