What to do with your Queue
The last thing a Contact Center wants is a high abandon call count. Nobody likes to be on hold or stuck on the phone...
Why You Should Invest in Proper Call Analytics
It is hard to truly value data when you have an abundance of information that you do not understand. At Bicom Systems, our team...
Why a Real MT is in the Cloud
It is the same song and dance we hear all the time. Providers start out with a free PBX solution - or even a...
Setting Up a Remote Workforce Remotely
Across the globe Google searches are being performed on 'how to efficiently set up my employees to WFH' or 'how to run a company...
You Might be a Contact Center – But You Don’t Know...
Here’s the thing, Contact Centers and Call Centers have a preconceived notion of being large rooms full of cubicles, with agents wearing headsets, who...
5 Reasons Switching Providers is Fast
Switching providers is like flicking a light switch. It is quick, easy and will bring some light into your life! Or to the dark...
How the Cannabis and Telecom Industry is Similar – Part 2
Did we guess correctly?
If you do not know what I am talking about, that means you did not read part one of this post....
How the Cannabis and Telecom Industry is Similar – Part 1
On October 17th, 2018, Cannabis became legal in Canada. Out of the 50 states in the USA, 12 have legalized recreational weed and 22...
The Untold Stories of Bicom Systems – Support 2
The response from part one of this series told us that our readers want more ‘untold stories!’ If you’re joining us for the first...