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What to do with your Queue

What to do with your Queue

The last thing a Contact Center wants is a high abandon call count. Nobody likes to be on hold or stuck on the phone...
Call Analytics

Why You Should Invest in Proper Call Analytics

It is hard to truly value data when you have an abundance of information that you do not understand. At Bicom Systems, our team...
A true MT should be in the cloud

Why a Real MT is in the Cloud

It is the same song and dance we hear all the time. Providers start out with a free PBX solution - or even a...
Setting Up A workforce Remotely

Setting Up a Remote Workforce Remotely

Across the globe Google searches are being performed on 'how to efficiently set up my employees to WFH' or 'how to run a company...
Contact Center Features for Small Business

You Might be a Contact Center – But You Don’t Know...

Here’s the thing, Contact Centers and Call Centers have a preconceived notion of being large rooms full of cubicles, with agents wearing headsets, who...
Switching Providers is Fast

5 Reasons Switching Providers is Fast

Switching providers is like flicking a light switch. It is quick, easy and will bring some light into your life! Or to the dark...
Telecom and Cannabis Industry similarities

How the Cannabis and Telecom Industry is Similar – Part 2

Did we guess correctly?  If you do not know what I am talking about, that means you did not read part one of this post....
Cannabis and Telecom Industry are Similar

How the Cannabis and Telecom Industry is Similar – Part 1

On October 17th, 2018, Cannabis became legal in Canada. Out of the 50 states in the USA, 12 have legalized recreational weed and 22...
Untold Stories of Bicom Systems - Part 2

The Untold Stories of Bicom Systems – Support 2

The response from part one of this series told us that our readers want more ‘untold stories!’ If you’re joining us for the first...