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A true MT should be in the cloud

Why a Real MT is in the Cloud

It is the same song and dance we hear all the time. Providers start out with a free PBX solution - or even a...
Setting Up A workforce Remotely

Setting Up a Remote Workforce Remotely

Across the globe Google searches are being performed on 'how to efficiently set up my employees to WFH' or 'how to run a company...
Contact Center Features for Small Business

You Might be a Contact Center – But You Don’t Know...

Here’s the thing, Contact Centers and Call Centers have a preconceived notion of being large rooms full of cubicles, with agents wearing headsets, who...
Switching Providers is Fast

5 Reasons Switching Providers is Fast

Switching providers is like flicking a light switch. It is quick, easy and will bring some light into your life! Or to the dark...
Telecom and Cannabis Industry similarities

How the Cannabis and Telecom Industry is Similar – Part 2

Did we guess correctly?  If you do not know what I am talking about, that means you did not read part one of this post....
Cannabis and Telecom Industry are Similar

How the Cannabis and Telecom Industry is Similar – Part 1

On October 17th, 2018, Cannabis became legal in Canada. Out of the 50 states in the USA, 12 have legalized recreational weed and 22...
Untold Stories of Bicom Systems - Part 2

The Untold Stories of Bicom Systems – Support 2

The response from part one of this series told us that our readers want more ‘untold stories!’ If you’re joining us for the first...
ISDN Shut Off - Now what?

ISDN Switch Off – Now What?

Phasing out of ISDN has commenced!   BT, also known as British Telecom, is the largest provider in the UK of fixed-line, broadband, and mobile...
Untold Stories of Bicom Systems Support

The Untold Stories of Bicom Systems – Support 1

A good support team must solve problems promptly and ensure their customers have received fast, accurate, friendly responses. They must identify the problems and...