Why a Real MT is in the Cloud
It is the same song and dance we hear all the time. Providers start out with a free PBX solution - or even a...
Setting Up a Remote Workforce Remotely
Across the globe Google searches are being performed on 'how to efficiently set up my employees to WFH' or 'how to run a company...
You Might be a Contact Center – But You Don’t Know...
Here’s the thing, Contact Centers and Call Centers have a preconceived notion of being large rooms full of cubicles, with agents wearing headsets, who...
5 Reasons Switching Providers is Fast
Switching providers is like flicking a light switch. It is quick, easy and will bring some light into your life! Or to the dark...
How the Cannabis and Telecom Industry is Similar – Part 2
Did we guess correctly?
If you do not know what I am talking about, that means you did not read part one of this post....
How the Cannabis and Telecom Industry is Similar – Part 1
On October 17th, 2018, Cannabis became legal in Canada. Out of the 50 states in the USA, 12 have legalized recreational weed and 22...
The Untold Stories of Bicom Systems – Support 2
The response from part one of this series told us that our readers want more ‘untold stories!’ If you’re joining us for the first...
ISDN Switch Off – Now What?
Phasing out of ISDN has commenced!
BT, also known as British Telecom, is the largest provider in the UK of fixed-line, broadband, and mobile...
The Untold Stories of Bicom Systems – Support 1
A good support team must solve problems promptly and ensure their customers have received fast, accurate, friendly responses. They must identify the problems and...