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Advanced Configuration in SERVERware 4.0

SERVERware 4.0 is jam-packed with exciting new features that we are sure our partners can not wait to get their hands on. Multiple things...
SERVERware 4.0 Backup

SERVERware 4.0 New Backup Functionalities

Running your own business in the telecom industry has many benefits! However, as a Managed Service Provider, you must ensure that your virtualization platform...
SERVERware V4

NVMe over TCP now on SERVERware 4.0

Grab your glossaries, dictionaries, and a cup of coffee because we are about to get techy! SERVERware V4 was just released, and there are...
What to do with your Queue

What to do with your Queue

The last thing a Contact Center wants is a high abandon call count. Nobody likes to be on hold or stuck on the phone...
Call Analytics

Why You Should Invest in Proper Call Analytics

It is hard to truly value data when you have an abundance of information that you do not understand. At Bicom Systems, our team...
A true MT should be in the cloud

Why a Real MT is in the Cloud

It is the same song and dance we hear all the time. Providers start out with a free PBX solution - or even a...
Setting Up A workforce Remotely

Setting Up a Remote Workforce Remotely

Across the globe Google searches are being performed on 'how to efficiently set up my employees to WFH' or 'how to run a company...
Contact Center Features for Small Business

You Might be a Contact Center – But You Don’t Know...

Here’s the thing, Contact Centers and Call Centers have a preconceived notion of being large rooms full of cubicles, with agents wearing headsets, who...
Switching Providers is Fast

5 Reasons Switching Providers is Fast

Switching providers is like flicking a light switch. It is quick, easy and will bring some light into your life! Or to the dark...