S (Should) A (Ask) Q (Questions)

Written By Bicom Systems Team

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No, the title was not a typo! We’ve all heard of FAQs (Frequently Asked Questions), but have you heard of SAQs? SAQ stands for Should Ask Questions. The questions partners or leads don’t ask their providers, but they should.

It is a big decision to make when choosing a software manufacturer to partner with. We’ve compiled seven SAQs below with answers to assist you in decision-making.

1. You endorse a ‘true’ multi-tenant – but what does that mean? 

In today’s market, a true multi-tenant solution is capable of handling multiple customers on one server. A multi-tenant solution will be most competitive if it is hosted because your customer’s software is not the ‘tenant’, but on their server.

As a reseller, it is important providers do not trick you. If the multi-tenant solution does not offer competitive pricing, ease of scalability, the ability to reach a diverse market, or current features, you do not have today’s latest solution.

2. Do you work with end-users?

In short, the answer is no. As of right now, Bicom Systems operates on a B2B basis. We do not reach out to your customers, or in some cases, your customers’ customers. As our exclusive partner, we want to work with you directly. By offering customizable solutions, our partners can remove the mention of Bicom Systems entirely from their products.

However, with the development of COMMSware, we will encourage users worldwide to use the video conferencing solution. Stay tuned for more details! 

3. How customizable are your solutions? 

Our solutions are fully developed and supported by our team. However, partners can strip the Bicom Systems name from the products and sell it as their own and customize it with their brand colors, logos, etc. 

Enabling users to bring their solutions to market with their own brand, especially on app stores, is a significant benefit. Apple and Google Play have many limitations and rules on what apps are allowed on their platform. If the store finds two of the same apps, they might remove both of them! Learn the benefits of selling customizable solutions here

4. Can I choose between a hosted or an on-premise solution?

Yes. Many providers are pushing hosted solutions to the point of it being the only option. While hosted deployments have many benefits, they are not necessarily the best option for every circumstance. 

A benefit to hosted solutions is the continuity. In a power outage or natural disaster, on-premise options become isolated while hosted solutions allow users continuous access. On the other hand, choosing an on-premise deployment option gives you and any other users complete control over all servers and data. With that comes peace of mind and security, but also more complexity. 

There are pros and cons to both options; however, it ultimately depends on the company’s needs. 

5. If I do not reach the sales quotas, will I lose support?

No! At Bicom Systems we have an extremely clear channel strategy. As software manufacturers, we provide the software as a perpetual service and our partners can purchase or rent the licenses and sell them. The channel ends with our partner. Therefore we never expect anything else. Support is available to active partners and those on a hosted solution.

Although we do not have any sales quotas, our Partner’s Program has requirements that must be met to gain exclusive benefits. The program is completely voluntary with extremely attainable minimums and considerable benefits for each category. 

6. How easy is it to make the switch to Bicom Systems?

We don’t mean to brag, but making the switch to Bicom Systems is something we pride ourselves on. Our transition team will work quickly to get you fully on board before you lose your status with any previous vendors. We can support your existing hosted or premise deployment with no strings attached. Learn five reasons why switching to Bicom Systems is so fast here.

7. What if I want to integrate with a specific hardware manufacturer?

Our solutions are already integrated with the most popular products on the market. PBXware supports auto-provisioning for more than 150 UAD models from over 20 vendors. A full list of the supported devices can be found here.

If, for some reason, you do not find what you are looking for, reach out! Our expert developers will test the hardware, manage the integration by developing an API, and, depending on the compatibility, add it to our approved list of UADs. 

Do you have any more questions for us? Reach out to our sales team!

Say Hello.
📞 +1 (647) 313 1515
📧 sales@bicomsystems.com
💻 www.bicomsystems.com/contact-us   

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