A telecommunications holiday gift guide!
It is the most wonderful time of the year! This year, avoid those insane shopping centers and make a purchase that will help your...
3 Problems with “Free”
First off, is anything really ‘free’ in this world? Chances are, if it doesn’t cost you money now, it will in the long run....
The Flexibility that VoIP gives Users when choosing Endpoints
VoIP is like a chameleon. It blends in and adapts to the environment. VoIP gives users flexibility when choosing an endpoint to work with....
Our Software. Your Infrastructure! Part 2
Welcome back to part two of our interview with Cian Maher, CTO of Intellicom, and Bicom Systems’ Product Manager. If you are just joining...
Our Software. Your Infrastructure! Part 1
With the way technology is evolving today, it may seem like the Cloud is taking over. Many providers are pushing hosted solutions to the...
Why Small Details Matter
I am here to tell you that small details matter! People always say, ‘don't sweat the small stuff’, but I think it is time...
5 Tips on How to Get More Leads
A topic that is on every CEO’s mind is ‘how are we going to get more sales?’ Of course, this translates into ‘how are...
Is there Junk in your Trunk?
In telephony, a trunk line is a circuit that connects telephone switchboards (like a PBX system) to individual telephones. Essentially, a trunk contains telephone...
A Contact Center Nightmare
Recently I had the pleasure pain of dealing with an inbound/outbound contact center. Long story short, I had to call three separate times and...