Internal Communication Tips from a Telecommunications Company

Written By Bicom Systems Team

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You’d think we would be pretty good at internal communications for a company that manufactures telecommunications software, right? But as you can imagine, with over 100 employees stretched across the globe, communication is not always perfect. Juggling different time zones, language barriers, departments, and employee preferences can be challenging. Thankfully our UC solutions make it easy! 

Take a look at our three tips to improve your internal communication. 

Logistics 🌎

Bicom Systems is a global company with offices located in the USA, Canada, and Bosnia and Herzegovina. On top of our main office spaces, we have remote employees in places like the Dominican, France, Italy, and South Africa. At the rate we keep growing, we will soon cover every continent. 

So how do you make navigating that many different time zones work? With a little bit of flexibility and a lot of unified communications applications!

gloCOM is for desktop and gloCOM GO is for mobile. Between the two UC applications, our employees never miss a call, chat or text. All the conversations and call history are synced between the two devices. Not to mention, users can seamlessly switch from desktop to mobile (and vice versa) without anyone noticing.  

gloCOM GO is especially great for our remote workers! They can keep in touch while on the road, at a trade show, or working from their home offices. If you provide your employees with the proper tools to communicate and autonomy over their hours, the rest will fall into place. 

Information 🗂

With so many ways to send and receive information, it is no wonder important messages get missed, or users feel like they are being overloaded! An excellent way to organize yourselves is to ensure the right messages are used in the proper format. 

At Bicom Systems, group chats are our best friends. We define group chats by name and obligation. Some chats are mandatory for all employees to remain in because they will contain vital information. On the other hand, there are social group chats that employees have the option to be a part of. 

We are moving away from traditional e-mail chain communication and utilizing modern third-party applications. Applications such as Atlassian’s Jira and Confluence allow our team to specify tasks, rules, roles and more. 

One Way Communication 📥

For communication to work, it must involve at least two parties. I mean, you could talk to yourself, but that is just weird. 

To avoid one-way communication, ensure your employees are comfortable participating in the conversation. Always provide them with the chance to ask questions, share feedback, and make comments. If you expect them to listen to you with their full attention, you must reciprocate that back. When employees feel like they do not have a voice, they will become frustrated and unwilling to participate in future discussions. 

It is vital to keep your employees in the loop, encourage them to participate in conversations, and make them feel comfortable too! Try sending out surveys, questionnaires, or polls to gather opinions. Also, when appropriate, provide the option to leave comments anonymously if you believe it will lend more transparency. 

What tips would you give a telecommunications company, or any company, to improve their internal communication? Let us know in the comments below!

Telecommunications Blog Writer

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