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What is a PBX System?

A PBX System (Private Branch Exchange System) is a telephony solution that connects internal users to one another and to an outside PSTN telephone line....

How to Increase Call Center Productivity & Efficiency

PBX Call Center Software The goal of any call center is to handle the maximum call volume as efficiently as possible. This means answering and...

Huawei Handsets & PBXware

One of our newest partners ran into a problem with Huawei phones and PBXware, so we did interop testing and were able to fix the...

Our Newest Products: A PODCAST

In the wake of ITEXPO, Bicom Systems produced a 10-minute podcast with Telecom Reseller to introduce our newest products. In addition to reinventing the traditional...

gloCOM – What’s Not to Love?

There is no doubt that gloCOM is a favorite with our partners and clients. And it's easy to see why - vast features that...

3 Reasons Why gloCOM Mobile Is Worth Waiting For

Are you anxiously awaiting gloCOM Mobile? You’re not alone! “When will gloCOM for mobile be ready?” is one of our most common questions –...

Microsoft Lync Integration

Did you know that PBXware supports Microsoft Lync Integration? And in answer to a recent customer question - yes, even for Lync Server 2013! Once...

The Value of Fax Over IP (FoIP)

When we think of VoIP the first thing that comes to mind is voice calls, right? But VoIP can do so much more, for...

There is NO Such Thing as FREE

I've been with Bicom for almost two months now and have spoken with a few companies who use FREEPBX and regret it. Granted, it's...