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Our Software. Your Infrastructure! Part 2

Welcome back to part two of our interview with Cian Maher, CTO of Intellicom, and Bicom Systems’ Product Manager. If you are just joining...
our software on your infrastructure

Our Software. Your Infrastructure! Part 1

With the way technology is evolving today, it may seem like the Cloud is taking over. Many providers are pushing hosted solutions to the...
A Contact Center Nightmare

A Contact Center Nightmare

Recently I had the pleasure pain of dealing with an inbound/outbound contact center. Long story short, I had to call three separate times and...
How to Prevent Common Mistakes in Telecom

How to Prevent Common Mistakes in Telecom

We’re only human, everyone makes mistakes. I never make the same mistake twice. I make it five or six times just to be sure.😉...
Tips to Prevent Telecom Fraud

5 Tips to Prevent Telecom Fraud

When you started selling VoIP, you agreed to be a part of a $140 Billion-dollar industry. What you did NOT agree to be a...
True or False?

True or False?

Whether you’re a trivia pro or have taken a test in school, I am sure you have heard of ‘True or False’. Don’t worry...
What is CDR partitioning?

What is CDR Partitioning?

Try not to get too caught up in the acronyms. CDR means ‘Call Detail Record’ and it is mainly used for VoIP (Voice Over...

What is VoIP?

For some of you who are new to the telecommunications industry and are just joining us… First off Hello! Secondly, I wanted...

5 Benefits of Hot Desking

Autonomous work environments, flexibility, and collaboration are some of the few words used to describe office spaces in 2019. Say goodbye to...