Partner Communication · May 2026
Bicom Systems is announcing the planned End of Life for PBXware v7, aligned with the upstream End of Life of Asterisk 18. This blog covers everything partners need to know about timelines, what’s included in Maintenance Mode, and how to prepare for the transition to PBXware v8.
Key Dates at a Glance
| Milestone | Date |
|---|---|
| End of Sale: PBXware v7 (no new licenses sold) | December 31, 2026 |
| Maintenance Mode begins | Upon v8 release |
| End of Support (EOL) | December 31, 2027 |
Important Things to Know
1. When is PBXware v7 reaching End of Life?
PBXware v7 will reach End of Support on December 31, 2027. Sales of new PBXware v7 licenses will end earlier, on December 31, 2026. Existing deployments will continue to be fully supported through the end of 2027.
2. Why is PBXware v7 being phased out?
PBXware v7 is built on Asterisk 18, which reached its official End of Life on October 21, 2025. This means no further security patches, bug fixes, or upstream maintenance are available for that core engine.
Continuing to develop major functionality on an EOL foundation is not sustainable from a security and compliance standpoint. PBXware v8 addresses this with a modernized architecture aligned to a fully supported Asterisk release.
3. What does this mean for existing PBXware v7 systems?
There is no forced or immediate upgrade requirement. Existing PBXware v7 deployments will continue to be fully supported until the end of 2027, giving partners ample time to plan and execute a smooth migration to PBXware v8.
4. What is included in Maintenance Mode?
From the release of PBXware v8 through December 31, 2027, PBXware v7 will operate in Maintenance Mode, which includes:
- Bug fixes
- Security related updates (where applicable)
- Minor enhancements (e.g. phone integrations)
- Stability and reliability fixes
Important: No new major features or platform innovations will be introduced in PBXware v7 during this period.
5. Does this impact gloCOM Desktop v7?
No. gloCOM Desktop v7 is not affected by this announcement and continues without any defined End of Sale or End of Life timeline. Any future changes to gloCOM Desktop v7 will be communicated separately.
6. When should partners start planning migration?
As early as possible. While support continues through December 2027, early planning ensures a smooth transition and allows partners to take full advantage of the new features and improved architecture in PBXware v8. Bicom Systems encourages partners to begin migration conversations now.
7. What are the benefits of upgrading to PBXware v8?
Upgrading to PBXware v8 provides:
- Enhanced security and long-term platform support
- Improved performance and stability
- Access to new features and modern architecture
- Better compatibility with future integrations and technologies
8. Will Bicom Systems assist with migration?
Yes. Bicom Systems is available to support partners throughout the transition, including:
- Migration planning
- Technical guidance
- Roadmap discussions
Reach out to your account manager to get started.
9. What happens after December 31, 2027?
After this date, PBXware v7 will no longer receive updates or support of any kind, including security patches. Continuing to operate v7 beyond this point may expose systems to security and compliance risks. Partners are strongly encouraged to complete migration to PBXware v8 well in advance of this date.
10. Where can partners get more information or support?
Partners can reach out directly to their Bicom Systems account manager or contact the support team for detailed migration guidance, timelines, and technical assistance.
CONTACT SUPPORTAdditional documentation is available at: wiki.bicomsystems.com/en/EOL
Ready to Plan Your Migration?
Contact your Bicom Systems account manager to start planning your move to PBXware v8. Our team is here to support you every step of the way.