Some of the acronyms they cover are:
ATA – Analog Telephone Adaptor
Adapts a traditional analog phone to work with VoIP.
BYOD – Bring Your Own Device
Employees today are often allowed to use their own mobile devices or tablets at work.
CDR – Call Detail Record
Detailed information about incoming or outgoing calls.
DID – Direct Inward Dialing
Refers to an internal extension that can be reached via a standard 10-digit telephone number.
The European version of T1 (see below).
HUD – Heads-Up Display
The idea of using a softphone right on the computer screen rather than a phone on the desk.
IVR – Interactive Voice Response
Refers to a VoIP voicemail system.
POP – Point of Presence
The point where the company’s network connects to the telephone company’s network.
SIP – Session Initiation Protocol
Allows different devices to be compatible on the same VoIP network.
Standard data transmission line in North America