PBXware 7.6 introduces AI-powered features that help resellers and service providers deliver more value, faster, and within the platform you already trust.
AI-generated voice greetings and AI-driven call recording transcription are now built directly into the platform, allowing you to offer smarter and more professional UC solutions without additional tools or complexity.
Let’s see what each one means for you.
PBXware AI Voice Greeting Generation
With the new AI Voice Greeting Generation, PBXware administrators can produce professional-quality voice files in seconds using OpenAI TTS API.
That means your customers can:
- Quickly create IVR messages, voicemail greetings, and announcements.
- Automatically create consistent file names for each greeting or announcement.
- Choose from multiple realistic voices and tones for brand consistency and differentiation.
- Edit or update recordings anytime, regenerate audio, and save the final version for immediate use.
Business Benefits That Speak Volumes
All of this happens directly within PBXware, making voice greeting generation simple to use without any complicated setup or additional tools.
It can instantly improve the quality of your service offering with:
Polished and Professional Presence
Customers can present a professional presence with every call, helping their business appear more reliable and trustworthy.
Lower Operational Costs
The feature helps businesses manage greetings and announcements without adding extra tasks or overhead, so budgets stay under control.
Consistent Brand Experience
Easily manage greetings and announcements across multiple departments or locations, maintaining a uniform voice and tone that reinforces your brand at every touchpoint.
Stronger Market Differentiation
Offer AI-driven personalized greetings to your UCaaS customers as an optional feature, enhancing value and setting your service apart from the competition.
AI-driven Call Recording Transcription
Another big time-saver in PBXware 7.6 is AI-powered Call Recording Transcription. Every recorded call can now be converted into text right inside the system.
This feature goes beyond convenience: it gives resellers and service providers a powerful tool to enhance their service offerings with ease.
Here’s how AI-driven Call Recording Transcription helps turn recordings into actionable insights:
Instant Access to Conversations
Quickly review call transcriptions from the CDR Reports page to speed up support, agent training, and issue resolution.
Faster Response Times
Request priority transcription for urgent recordings so action can be taken immediately, without waiting in a queue.
Clearer Review Experience
View subtitles while listening to call recordings to follow and review conversations more easily.
Granular Administrative Control
Administrators get control over who can request on-demand transcriptions, and the system remains organized.
Customizable AI Options
Currently, you can choose your preferred AI provider (OpenAI or Hosted Whisper) and configure it directly in Main Tenant settings.
Making Recordings Work for You
Call Recording Transcription turns stored recordings into a strategic resource for your business.
Your customers will appreciate how easy it is to review calls without listening to every second or track important details and records from their conversations.
This feature gives your customers smarter ways to work with the information they already have.
The Smarter Way Forward
PBXware 7.6 gives you more ways to stand out, while your customers can get more done and communicate clearly at no extra cost or requirement for additional tools.
Adding these AI features to your UC portfolio makes your offering stronger and shows that you provide practical and modern solutions.See how AI can modernize your UCaaS offering and request a demo of PBXware 7.6 to find out how easy it is to bring these features to your customers.