Custom Work: CDR for Unanswered Calls

Written By Edin Alic

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CDRDo you employee a ‘Ring All’ strategy with several extensions? Does this lead to numerous ‘unanswered calls’ in your CDR? Does it drive you crazy?

It only took a few complaints for us to sympathize with the problem and do something about it. Our custom solution simplifies CDRs for situations where a ‘ring all’ strategy is in place.

For example, if a ring group with a ‘ring all’ strategy contains 20 numbers, each incoming call will result in 20 call records: 1 answered call and 19 unanswered calls.

This custom solution eliminates the superfluous 19 unanswered calls from the CDR on your telephone system.

What custom work could we do for YOU?