Business
CRM Integration In UC: Furthering Overall Business Efficiency
A Customer Relationship Management system is a key tool for modern telecommunications businesses. Find out what the major benefits of CRMs are right here.
Business
Modern Integration: Embracing Hardware Agnosticism In Telephony
Do not let service providers trap your customers’ infrastructure to a single hardware manufacturer. Discover the benefits of hardware agnosticism here.
Business
Minimizing Start-Up Costs: Adding Comms To Your Service Offering
Starting a business can be a hard endeavor given the expenses that come tacked onto such a feat. Find out how to minimize them while maximizing ROI here.
Business
5 Reasons Why UI is Important for Telecommunications Success
Learn why UI is supreme in telecommunications and how intuitive design boosts user engagement, satisfaction, and overall business success.
Business
The Non-Negotiable Importance of Training in UCaaS & CCaaS
Discover why adequate training is indispensable for success in UCaaS and CCaaS, and how it impacts business growth and customer satisfaction.
Business
For Partners
5 Reasons to Choose a Comms Vendor with In-House Support
Discover how partnering with a communications provider with an in-house support team can decrease frustration and improve your resolution experience.
Business
Contact Center
Addressing 3 Major Contact Center Pain Points as a Provider
Contact centers (CCs) serve as a dynamic bridge between businesses and their customers. First
Business
gloCOM Meeting
Solving Hybrid Meeting Challenges with gloCOM Meeting
Learn how gloCOM Meeting addresses common challenges in hybrid meetings, creating seamless collaboration between in-person and remote participants.
Business
Contact Center
How to Efficiently Handle Omnichannel Communications
Learn how to effectively handle a high volume of omnichannel communications while still enhancing and personalizing the customer experience.
Uncategorized
Introducing 7.2: New Blooms And Spring Cleaning
The newest release of the Bicom Product suite is upon us. Find out what exciting new features version 7.2 brings.
Business
Regulations and Compliance in the Telecommunications Industry
Learn about some key Federal Communications Commission (FCC) regulations and why compliance is so important for communications vendors.