Why You Should Integrate VoIP With CRM

Written By Edin Alic

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Are you already implementing a VoIP solution with your CRM? If not, you should be! Two separate, but indispensable tools, VoIP and CRM complement and accentuate each other to the benefit of your business.

The right VoIP solution would enable click-to-call within your CRM, embed call records into your contacts, and even automate follow-ups or replies. This will save you time and prevent any potential customers from slipping through the cracks.

gloCOM is plug-and-play ready for integration via RESTAPI with Salesforce, Sugar CRM, Bullhorn, Zendesk & ZOHO while using SOAP for MS Dynamic and plugin and MAPI for Microsoft Outlook, and Microsoft Exchange. It can be integrated with any CRM system via a custom solution. Learn more about how to integrate with gloCOM here: wiki.bicomsystems.com/HowTo_gloCOM_integration_with_SugarCRM

Are you ready to organize your contacts, calling, and reporting into one interface? Sign up for a free account to get more information today!