What is Cloud Communications?

cloud communicationsWe talk about “THE CLOUD” all the time, but what exactly does that mean? Like clouds themselves, “the cloud” is something beyond our reach that we may not understand completely.

By definition, the cloud is a network of servers that are hosted by a third-party and can be accessed from anywhere via the Internet.

So cloud communications are any communication services and applications that are hosted by a third-party and accessed via Internet.

Cloud telephony is rapidly replacing traditional telephony and has many benefits to business. From price to features to scalability, cloud or hosted are great options for all kinds of businesses and organizations.

Learn about a real Cloud Communications solution on our products page.

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PBX for Small Business

business pbxOne of my favorite things about modern communications technology is the way it levels the playing field.

In the past, small businesses had a constant disadvantage against large organizations or enterprises. But with technology like VoIP PBX and Cloud PBX, this is no longer true. Small businesses can access many of the same features and values despite having fewer resources.

Hosted PBX is low-budget, easy-to-use, and scalable – all things that small businesses can appreciate.

Small businesses with a Cloud PBX can serve customers as if they were a large enterprise, opening the path for growth.

Speaking of growth, it is easy with Hosted PBX. Scalability allows small businesses to start with what they have and grow fluidly.

Learn more about PBXware Business PBX or contact an Account Manager today!

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How to Become an ITSP

itspBecoming an ITSP or Phone Company is easier than it has ever been before. As communications technology has become more advanced in recent years, it has also become more simple and user-friendly. All it takes is a dream and some motivation to get started.

You can become an Internet Telephony Service Provider with four essential components:

  1. Hardware – This starts with a VoIP Softswitch and may include servers, routers, IP Phones, etc.
  1. Software – Core telephony services will be offered via unified communications software, billing software, etc.
  1. A VoIP Carrier – A VoIP carrier is necessary to become a services provider.
  1. Support – Too often forgotten, a good support system is vital to becoming a successful and growing ITSP. Nothing compares to having support from somewhere that has been there before.

Bicom Systems has all of the hardware and software that you need to get started, and our Account Managers are the icing on the cake. Visit our product pages to learn more or read our How to Start & Grow an ITSP whitepaper. 

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3 Trends in Call Center Technology

call centerCall Centers that are thriving in 2016 pay attention to new trends and embrace new technology. In a world where innovation is happening every single day, businesses cannot afford to fall behind the trends. Call Center Software is constantly evolving to keep up with new technology. Let’s take a look at a few trends for 2016.

1. Cloud-based Software

As with most modern communications solutions, call center software is now available in a cloud-based format. The cloud offers many benefits to call centers of all sizes. With lower costs, enhanced usability, easy scalability, and more, Cloud Call Center Software will soon be the number one choice for call centers. PBXware Call Center edition is a cloud-based software.

2. Multichannel Communications

Gone are the days dominated by voice telephone calls; 2016 offers many other communication options. From instant messaging to video calling to screen sharing, call centers can now give customers choices to resolve problems more quickly and efficiently. Our gloCOM unified communications app offers all of these channels and more.

3. Better CDR

Finally, new call center technology means better tracking and performance management. CDRs are more accurate and detailed than ever, enabling managers to focus on efficiency and track improvements. Learn more about PBXware CDR features here.

If you are a call center, now is the time to jump on board with modern technological trends. Visit our website or contact us to speak with a real Account Manager.

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5 Considerations to Moving Your Business VoIP System

voip systemMoving a business is often a lengthy and complicated process. While VoIP technology certainly means less hardware and cables to move, it still involves some planning and forethought. So the big question is : to take the VoIP System along or start over at the new address?

Take It or Leave It : Moving Your Business VoIP System from Ziff Davis addresses that question and offers five considerations to take into account when making the decision.

1. Circumstances Around Your Move

Take the VoIP System if : The move is well organized or planned in advance. The business is being merged or relocated to somewhere without a VoIP System.

Leave the VoIP System if : The move is spur-of-the-moment or disorganized. The business is being merged somewhere with a better system.

2. Type of Environment

Take the VoIP System if : The new environment is similar or smaller than the current.

Leave the VoIP System if : The new environment is a shared space or an expanded space.

3. Your Phone System

Take the VoIP System if : You are still satisfied with your system and it is still a newer system. The system includes better applications than the competition.

Leave the VoIP System if : You are no longer satisfied with the system or have been wanting to change or expand. The system does not include the newest applications and capabilities.

4. Changing Communications Needs

Take the VoIP System if : The current system will continue to serve you for the next several years; if it is flexible and expandable.

Leave the VoIP System if : The move is about making change or growing and expanding.

5. What VoIP Vendors Can Offer

Take the VoIP System if : Your VoIP Provider offers options and deals to migrate the system to your new location.

Leave the VoIP System if : Other VoIP Providers are offering something more lucrative.

To read more, see Take It or Leave It : Moving Your Business VoIP System from Ziff Davis.