The story repeats. We had a prospect Mr. Bret Fisher who, deciding between us and IPSMARX, made the choice to place his trust in IPSMARX some twelve months ago. As we know all too well, ‘customers always come back’.
This time, though, his experience was so bad that he requested I provide his contact details to prevent anybody having to suffer the same experience. Please feel free to make contact :
Bret Fisher
Caller-IP
239-340-1679
bret@caller-ip.NET
Other Articles on IPSMARX:
We often find that our customers have a misconception of SBC. Customers that
request an SBC often don’t truly need an SBC, but rather a SIP Proxy.
In general, people think of SBCs as a proxy that can be used for routing, security, and
other types of network administration. Customers seeking some sort of routing
administration – Least Cost Routing, for example – will request an SBC, thinking that is
the solution to their need.
However, an SBC is actually a back-to-back user agent SIP application with a wide variety of other uses such as policy-based access control, transcoding, topology concealment, call accounting, QoS, and call quality statistics.
On the other hand, a SIP Proxy is an IP PBX component used for call functions such as routing. A SIP proxy will send SIP requests to the appropriate destination and return a response. SIP Proxies may also be used for registration, authorization, security, network control, and other call functions.
For a more detailed and technical explanation, visit Likewise.am.
One of our resellers recently shared the following with us:
I have a client where someone installed 3cx using a 16 port gateway that has no brandname
The gateway has been struck with lightning and now they can’t make inbound/outbound calls
I wanted to move in the account with Bicom Systems
They have 100 extensions
They have invetested in 3CX
Can we give them 100 extensiosn in trial basis for two weeks
I have a PC here with 4 port FXO Sangoma card
I can take it there; install PBXware 3.8; configure their 100 extensions and point their SIP phones to PBXware and configure Sangoma trunk and make them begin to make inbound/oubopund calls
We can take a risk… if they like it, we sell them the extensions and migrate… if they don’t, it’s still ok ; we would have tried
This is a high government profile organization
More to come in a Case Study…
GLOCOM
Customers that have made the switch to PBXware 3.8 have been very pleased with the service. One customer emailed us saying:
Thank you for upgrading our [Multi-Tenant PBX] to 3.8. We woke up early this morning in anticipation of calls from customers and there were none. Nice job! Bicom ROCKS!
Customers often ask which servers should be able to support PBXware and TELCOware, so we’ve compiled some specifications to clarify.
Generic x86 distribution that support more than just specific hardware configurations.
The most common issues with installation are:
Other, currently unknown issues or bugs are always possible 
.
It is always a good idea to have some method of remote access to machines (like KVMoIP) in case you need assistance with any problem that make servers unavailable by network like SSH telnet.
If you need PBXware and TELCOware, we recommend using SERVERware: http://downloads.bicomsystems.com/serverware/serverware-1.7.3-r8.iso
There is also a USB disk image available:
http://downloads.bicomsystems.com/serverware/serverware-1.7.3-r8.img
This allows you to create virtual machines with almost native performance. You can create PBXware , TELCOware, SIP and Voice Monitoring servers, as well as plain Gentoo Linux.
It contains virtualization and has performance advantages, but you cannot put windows in this kind of virtual machine, only in Linux.
You will need at least one IP per each VM on a network, its bridged on host interface, with no other options like virtual networks etc.
The web console for SERVERware is pretty basic; it allows you to create virtual machines, configure IP, start/stop, and other basic things. There is no option for resource limitation in the GUI, all machines share CPU memory and disk by default. However it is possible to apply limitations per VM, outside graphical user interface if needed, though in most cases the default works just fine.
There are others features such as duplication from one host to another, automatic failover, mirror, etc. You can read about these in more detail, on our website. It is described on our web page as a cloud platform, but will actually let you start small and then scale. I recommend the Server Edition: http://www.bicomsystems.com/products/serverware-server-edition
Another option is to simply use a PBXware CD, you will get what you see on Amazon now, but installed on your server. Telcoware doesn’t have CD, it can be installed on top of the PBXware system, replacing PBXware.
http://downloads.bicomsystems.com/pbxwarecd/pbxware-3.8-r9.iso
http://downloads.bicomsystems.com/pbxwarecd/pbxware-3.8-r9.img