What is a CLEC?
Competitive Local Exchange Carriers – better known as CLEC – are communication providers that compete with the local incumbent providers. The Telecommunications Act of 1996 made it possible for smaller companies – now known as CLECs – to compete with incumbent providers. They generally offer the same services at a lower price. Continue reading
BBC Global Business recently published a podcast on Joe Pine and his promotion of ‘Mass Customization’.
A term originally coined by Stan Davis in his book Future Proof, MASS CUSTOMIZATION signifies a shift from the mass production of identical products to the production of customized products tailored to a customer’s needs. Mass production was a revolutionary idea that began with Henry Ford in the early 20th century. At the time, Ford’s method meant affordable products that anyone could obtain. However, mass production is an idea that should remain in the 20th century as mass customization leads the way in the 21st century. Continue reading
I recently received an interesting question from a client that I thought was worth sharing…
My customer has a Cisco Call Manager virtual machine installed in a hospital that handles about 2000 extensions (Cisco 6911, Cisco 6921, Cisco 6941 and Cisco 6961). The customer is complaining about this solution because it cannot handle a single call per line. For example, each extension handling two concurrent calls gives a free tone even if its during a conversation. The customer has made a request to Cisco, but they cannot make changes to the configuration, so they are evaluating alternative solutions for their PBX. Of course we should reuse those phone models and we should ensure only one simultaneous call for extensions… Can we technically do it? … If yes, what do we need in terms of resources for the VM?… finally, what about the costs for this scenario (only PBX features needed, no special requirements or CTI)?
Can anyone please confirm this – that Cisco Call Manager has no means by which to limit the number of inbound calls to an extension? It seems hard to believe.
As the world of telephony has evolved over the past few decades we are faced with an ever increasing number of decisions on what kind of system to use. The move from legacy telephony to a VoIP or Unified Communications is a big jump that requires thought and understanding. How to Choose Between VoIP and Unified Communications from Ziff Davis discusses the difference between the two options and is an important tool to making an informed decision.
The article discusses 5 considerations to keep in mind when choosing between VoIP and Unified Communications.
Moving a business is often a lengthy and complicated process. While VoIP technology certainly means less hardware and cables to move, it still involves some planning and forethought. So the big question is : to take the VoIP System along or start over at the new address?