Skyswitch: Imitation as Flattery?

They say that “imitation is the sincerest form of flattery,” but in the world of business, imitation suggests a lack of experience. It was brought to our attention that a company called Skyswitch created paid Google adverts to appear above searches for “Bicom Systems”.

While we are flattered, we have asked them to remove their adverts. Growing their own brand would be a much more effective use of resources.


3 Ways PBX Call Center Software Improves the Customer Experience

pbx call centerThe title says three ways to improve customer experience, but we all know there is really only one way to do that – by enabling and inspiring our agents, the ones who deal directly with customers. So these are really three tools that will inspire or enable your agents to enhance the customer experience.

1. Share Statistics – What better way to drive better customer service than to let agents see the positive impact of doing so. And of course a bit of healthy competition works well too. Call Center PBX even lets you show stats on a wallboard where agents can see it constantly.

2. Focus on Problem Solving – Rather than using call center software that focuses only on answering voice calls, expand to a unified communications solution that can shift the focus to actually addressing customer problems rather than just taking calls. gloCOM lets agents transfer calls, drag users into an instant conference, silently IM during a call, and much more. These tools let agents collaborate with other agents or supervisors to get to the root of a problem quickly and efficiently.

3. Make it Easy – Finally, cloud call center software is user-friendly, has a streamlined interface, and requires little to no IT help. If the technical side of call management is easy for agents, they will be happier, less stressed, and better equipped to deal with the personal side. Call Center PBX even offers a way for agents to take breaks so they can come back recharged, place themselves on “Do Not Disturb” so they can escape distractions, and much more.

If you are interested in learning more about Call Center PBX or downloading a demo, please visit our product page or sign-up for a free account to get in touch with an Account Manager!

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How Bicom Partners Make More Profit

voip profitTelephony Service Providers everywhere are increasing their profits by subscribing to an integral solution that supports and sustains growth. 

Benefitting from more tools than ever before, subscribers are drawing more leads, making more sales, earning more from each sale, retaining more customers, and ultimately growing more. 

Learn all about this growth-inducing solution and how it can be yours by downloading Why Bicom Partners Make More Profit for free.

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Auto-Provisioning: How It Works & Why You Need It

auto-provisioningAuto-provisioning is a time-saving feature of IP telephony solutions like PBXware. How does it work? The administrator creates an account in the user interface then the IP phone is restarted and receives the configuration file via Internet. That’s it!

Aside from the obvious savings in time, auto-provisioning has a few other benefits:

  • All telephones can be configured from any location
  • Does not require IT personnel or support
  • Updating can be done on all phones regardless of location
  • Custom configurations are quick and easy
  • User errors are less common

If you would like auto-provisioning for your own office and your customers, check out PBXware or contact us today!

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Future Proofing Your ITSP

itspOur most popular download – How to Start & Grow an ITSP – ends with a special section that we have not advertised very much. Clearly the whitepaper is a tutorial to starting an Internet Telephony Service Provider, and we even delve into moving that ITSP beyond the start-up stage. But our secret is that the final section covers “Future Proofing”.

Once the excitement of getting started wears off and growth becomes an expectation rather than a major accomplishment each month, ITSPs may begin to worry about sustainability. That is why we included a section on how to “stay in the game”, so to speak.

We cover things that can go wrong and how to deal with them and how to “future-proof” your ITSP with long-term customers and solutions.

Download our FREE whitepaper now!

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