Effective Telecommuting with gloCOM

telecommutingWhile telecommuting has existed for years and years, it has never been as effective and productive as it is today thanks to VoIP and Unified Communications. With benefits to both employees and employers, telecommuting is a real option today using UC tools such as gloCOM.

A few major trends have made effective telecommuting not only possible, but maybe even the best option for many companies: The Internet, Mobility, and Globalization.

Nowadays there is Internet access virtually anywhere, whether via Wi-Fi hotspots or LTE data. That plus the constant presence of smart phones, tablets, and portable laptops means that anywhere can become an office in just moments.

Telecommuting is not only plausible; it’s advantageous to many companies today. Globalization means that companies have customers, suppliers, even competitors across the world. It only makes sense to have employees with just as far a reach.

gloCOM softphone enables users to work effectively anywhere with an Internet connection. From crystal clear individual or conference calls to file and screen sharing to group and individual chat, gloCOM will convert into a virtual office anywhere in the world. It overcomes archaic barriers to remote working such as the inability to communicate or technical difficulties. It even monitors productivity and keeps management up-to-date and involved.

Telecommuting provides several benefits to both employees and employers in the following ways:

  1. Better employees
  2. Increased employee retention
  3. Increased productivity & collaboration
  4. Savings
  5. Continuity

Ready to get started? Contact an Account Manager today!

AstriCon 2016 in Phoenix

astriconBicom Systems would love to meet you at AstriCon in Phoenix, Arizona this year!

We will be showcasing our products in more detail than ever before, making announcements about future projects, and hosting moderated discussions. But most importantly, we want to have one-on-one conversations with all of you.

If you would like to attend AstriCon next month and meet with us, please contact your Account Manager to coordinate a time and place or contact us here.

Learn more at https://www.bicomsystems.com/astricon_2016

More posts like this one:

What is IVR?

ivrGoing back to the basics – what exactly is IVR?

IVR stands for Interactive Voice Response and describes the technology that lets humans communicate with computers via voice.

In the world of telephony, IVR is an automated system that can interact with users to effectively process their requests. This may mean routing calls, providing information, or many other things.

Bicom Systems PBXware has an IVR feature.

More posts like this one:

3 Advantages of Unified Communications

unified communicationsThe vast advantages of Unified Communications can be summarized in three categories:

  1. Cost Reduction
  2. Revenue Increase
  3. Quality of Life in the Office

The first two speak for themselves. There is little doubt that Unified Communications will save on costs and increase profits.

The third is a very general category that can be summarized as improving the quality of life in the office. This means benefits like:

  • Less stress
  • Less wasted time
  • More productivity
  • More collaboration
  • More efficiency
  • More user-friendliness
  • Better customer service
  • Simplification

Users of unified communications enjoy those benefits thanks to features like:

  • Presence
  • Call transfers
  • Voice or video conferencing
  • Screen-sharing
  • Voicemail to email
  • Fax to email
  • Compatibility
  • Multichannel communication
  • and many more!

gloCOM is a Unified Communications app that brings all of these features and values together in one shiny package. Learn more about gloCOM on our product page or contact us today!

More posts like this one:

4 Threats to VoIP Security

voip securityWith the rapid evolution and growth of VoIP, it is no surprise that we face some security threats today. But it is important to take them seriously and protect your VoIP system.

Some of the most common risks today are:

1. Denial of Service (DoS) – Attacks on a network or device that overwhelm the server and cause loss of service. The attacker may be attempting to gain remote control of the system.

2. Eavesdropping – Hackers may be able to listen in on VoIP calls to steal information.

3. Spamming – We have all dealt with spam before and VoIP is no exception. Spam over IP Telephony (SPIT) sends spam messages to your VoIP phone.

4. Theft of Service – Attackers can gain access to your VoIP solution and use it free of cost. This uses up your resources and may slow down the system for paying users.

The first step is recognizing and understanding the risks. The next step is to prevention. Download our free VoIP Security whitepaper to learn more about how to protect your VoIP system: www.bicomsystems.com/voip_security

More posts like this one: