Cloud PBX Solutions: Modernizing Business Communications

Written By Bicom Systems Team

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PBX is a well known and used system in the telephony business. This Private Branch Exchange is what many different companies use for internal communication, while more advanced PBX systems can be used to relay calls with users outside the company, common for telecoms.

While this invention had greatly improved company operations for many businesses, there were still a few kinks that came along with it.

One of the biggest issues was physical space as PBX systems required substantial room to be set up in, wasting precious potential office space.

The other major issue was that on-site PBX systems simply were not proving as flexible as businesses wanted them.

This led to an innovation in the industry, a cloud based PBX system, but what exactly makes this version better than the physical one?

What Is A Cloud PBX System?

Arguably the first question on everyone’s minds. A cloud PBX system is simply a PBX system that does not require on-site installation because it is hosted in the cloud, or rather, on the servers of a third-party which provides the service.

It existing in the cloud provides it the many advantages of not being tethered to a physical location within the company.

The Benefits Of A Cloud-based PBX System

Now, if you are a business owner and are looking to get a PBX system installed, you may be wondering if there is any merit to opting for the cloud-based option instead of the standard on-site installation aside from the extra space.

A cloud-hosted PBX option offers ample opportunities for enhanced scalability, bringing forth contemporary capabilities and a broader array of features.

1. Virtually No Setup Or Maintenance Required

With a cloud-hosted PBX solution, the burden of acquiring and setting up hardware to house a traditional on-site PBX system is completely eliminated. The process of integrating a cloud-based PBX into your business systems is remarkably straightforward, requiring practically zero setup effort. Your IT team can now breathe a sigh of relief as they no longer need to navigate the complexities of hardware installations.

All you need to ensure is that your business has a stable and reliable internet connection, which is a standard requirement for most modern businesses. Additionally, having access to IP phones is essential for making and receiving calls via the cloud-based PBX system. Once these simple prerequisites are in place, your business is ready to harness the full potential of the cloud-hosted PBX solution.

The beauty of opting for a cloud-hosted PBX system lies not only in the simplicity of integration but also in the subsequent hassle-free operation. Since there is no physical hardware installed on-site, your business will be free from the burden of additional maintenance costs. Say goodbye to worries about expensive hardware repairs or upgrades.

By relying on the service provider’s hosting infrastructure, you can rest assured that your cloud-based PBX system will operate seamlessly, with regular updates and maintenance managed by professionals.

2. Greatly Reduced Operation Costs

While we have already covered the significant cost savings related to hardware expenses in the previous section, it’s essential to acknowledge that hardware costs are just one component of the overall PBX-related expenditures. Another aspect to consider is the member-based fees, which may vary depending on the chosen PBX solution.

However, it is crucial to highlight that even with these additional fees, cloud-based PBX systems remain far more cost-effective than on-site alternatives. Not only do they present lower initial costs, but they also offer substantial ongoing savings. These cost differentials arise due to the nature of cloud-based solutions, which alleviate the need for expensive on-site infrastructure and maintenance.

3. Seamless Integration Into Existing Infrastructure

Due to the PBX system existing in the cloud rather than a fixed location, its options expand greatly. The integration capability of cloud-based PBX systems with a variety of telephony apps commonly used in business management leads to significant benefits. 

This seamless integration vastly improves workflow and communication while reducing employee stress, resulting in enhanced efficiency and productivity.

On top of that, cloud-based PBX systems extend beyond IP phones, embracing a diverse range of communication channels, including SMS, MMS, voice and video calls, conference calls, and more.

4. Better Security

Choosing a cloud-hosted PBX solution can significantly reduce the vulnerability to disruption and downtime for your business. The hosting server’s remote and secure location provides an added layer of protection against potential threats, ensuring the continuity of your communication services.

With the cloud-based PBX system, the risk of experiencing downtime is minimized, thanks to the robust infrastructure and redundancy measures implemented by reputable service providers. Barring highly unlikely scenarios, such as major regional outages, your communication services will remain operational without any significant interruptions.

The reliability of a cloud-hosted PBX system is a game-changer for businesses that rely heavily on uninterrupted communication. You can rest assured that your telephony services will be up and running, allowing your team to stay connected and productive, even during critical moments.

5. Easier Scalability

The simplicity and speed of adding a new user to a cloud-based PBX network are unparalleled compared to on-site based PBX networks. With cloud-based PBX, the process is as easy as creating a few new user accounts, and you’re all set. No need to deal with the complexities of additional hardware installations that can be time-consuming and resource-intensive.

As a result, setting up new employees with their own PBX access becomes a breeze. In a fast-paced business environment, time is of the essence, and cloud-based PBX allows you to swiftly onboard new team members, ensuring they have immediate access to seamless communication tools.

The faster implementation of cloud-based PBX not only benefits new employees but also provides your existing users with a smoother experience. Upgrading or expanding your communication network becomes quick and efficient, minimizing any disruption to your business operations.

6. The Remote Option

In today’s modern business landscape, the ability to work from anywhere is no longer a luxury but a necessity for maintaining productivity and flexibility.

With a cloud-based PBX, your employees are no longer tied to their office IP phones. Instead, they can take calls, participate in conference meetings, and collaborate with colleagues seamlessly from their laptops or cell phones. 

Whether they are working from home, on the road, or traveling for business, the power of cloud PBX ensures that they remain fully connected to the company’s communication system.

Moreover, a cloud-based PBX system opens up new possibilities for your business. You can tap into a wider talent pool, hiring skilled professionals from different geographical areas. 

The Cloud Based PBX System You Need

If you’re seeking to establish seamless communication within your company and have future scalability in mind, a cloud PBX system is the way to go. Investing in this advanced VoIP solution can revolutionize the way your business communicates and collaborates, paving the way for enhanced productivity and growth.

While transitioning from an on-site to a cloud-based PBX may present a learning curve for older employees, the benefits far outweigh any initial challenges.

Although some cloud-based solutions may have limitations when it comes to custom security parameters, fear not! Bicom Systems has the perfect answer – PBXware. Our unified communications solution offers both cloud-based and on-site deployment options, tailored to meet your unique business requirements.

With PBXware, potential drawbacks are virtually nonexistent. Our expertise ensures a smooth transition, leaving you with a seamlessly integrated communication system that empowers your team to collaborate efficiently and deliver exceptional customer experiences.

If you would like to learn more about it, feel free to Contact Us anytime.