Are you ready to move on from Nortel and BCM 50 but unsure how to choose a new provider? Life After Nortel: SMB Migration Roadmap and Buying Decision Checklist from Ziff Davis provides five guidelines to keep in mind as you compare providers after leaving Nortel Networks (also known as Nortel Norstar or Meridian Phone Systems):
1. VoIP Pedigree
The VoIP market is full of newcomers with offers that will dazzle and impress. Be cautious and look for an experienced company that has a long and positive track record. Read case studies and ask for references.
2. Core Business
Most telephony companies have more than once focus; look for a company that is committed to phone systems and that shares your outlook on telephony. Find a company that will innovate and progress but continue offering what you need.
3. Range of Features
As you dive into the world of VoIP for the first time do some research on the options and features available. You are going to want to stay with the same telephony provider for a long time, so make sure they have everything you need and want.
4. Customer Base
Does the provider usually serve large enterprises? SMBS? Is there niche a specific industry like hospitality, medical, or government? Seek a provider with customers similar to your own company so that they will understand your business needs and obstacles.
This is going to be a big move – go with a provider that will be around for many years to come. Ask about the provider’s financial situation and their plan for the next several years. Pay attention to how the company is doing and choose one that appears to be viable in the world of ever-changing technology.
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