How to Choose Between VoIP and Unified Communications

As the world of telephony has evolved over the past few decades we are faced with an ever increasing number of decisions on what kind of system to use. The move from legacy telephony to a VoIP or Unified Communications is a big jump that requires thought and understanding. How to Choose Between VoIP and Unified Communications from Ziff Davis discusses the difference between the two options and is an important tool to making an informed decision.

The article discusses 5 considerations to keep in mind when choosing between VoIP and Unified Communications.

  1.  What is driving the need in your business?If your business is looking to cut costs, VoIP is the clear choice. It will mean a much lower cost while not causing a huge change for users. The savings are seen almost immediately.On the other hand, if your business is looking for the newest features and capabilities in order to increase productivity and efficiency, Unified Communications is a good option for ‘the latest and the greatest’.
  2.  What is driving the need for IT and your network?The switch to VoIP can be adjusted according to your company’s budget. If the budget allows for it, you can do a gradual shift to the new system and even get new hardware. But if the goal is to save money, you can do a minimal switch.Unified Communications will almost certainly involve a financial investment to get started, but be more feature-rich and effective in the long run. UC will require more support from IT to maintain and run.
  3. What are the needs of your employees?If your company does not want to make a major change for users and plans to continue user desk phones, VoIP is the best choice. It allows the company to take a step forward while not causing a drastic change for the employees.If employees are ready for more usability and change, Unified Communications will offer them a more features and tools. With training employees will adapt quickly.
  4. What are the needs of management?As we’ve repeated again and again, VoIP would be the best option of management is considered with saving money. Costs can be cut drastically and quickly.But if management is interested in increasing employee productivity, Unified Communications will allow more options and features. This is a strategic decision not based directly on price.
  5. What are the needs of the vendor?Vendors and service providers are gradually moving towards Unified Communications, but VoIP is still the more common offering. This is an opportunity to become the incumbent vendor.Always remember that you ‘get what you pay for.’ Choosing an extremely inexpensive system will probably come back to hurt you in the end.

Overall, it is important to learn as much as possible about all the options and make an informed decision. To read more, see How to Choose Between VoIP and Unified Communications from Ziff Davis.