7.5’s focus was centered around making our easy-to-use apps even more intuitive through the addition of many quality-of-life features that aim to eliminate needless app navigation time and let you both access and use the app at the snap of your fingers.
PBXware
Single Sign-On (SSO) Authentication Implementation
The first addition coming to PBXware with 7.5 is the introduction of SSO to the platform, allowing users to use one set of credentials to log into any part of the Bicom Systems product suite that the account is eligible for, across any device.
On top of improved ease of access, the main benefit of SSO authentication is to enhance security levels, as well as making user management easier for service providers.
Compliance With Alyssa’s Law
With the integration of the CyberData SIP Call Button with the PBX platform, PBXware has helped bring its emergency response capabilities up to snuff with those outlined in Alyssa’s Law.
This device will, when activated, trigger a pre-configured call and play a recorded message, ensuring immediate alert dissemination.
It acts as a reliable safety solution for many public facilities that require such a silent and quick-acting alert system that enables quicker response times from local law enforcement during potentially life-threatening situations.
Enabling Custom HTTP Requests Through The Event Manager
Next on our list of new additions coming with 7.5 is the Event Manager which allows PBXware admins to do the configurations needed and the system to trigger custom HTTP requests based on already defined system events.
This enables them to use parameters for dynamic data that makes it a great deal easier to monitor these events going forward.
Automatic Call Recording Transcriptions
AI technology still remains largely unexplored, but it has seen some great applications in helping improve everyday communication and business workflows.
To that end, we’ve added a new functionality that requires integration with third-party services, with the added feature to either automatically transcribe customer call recordings in order, or to prioritize a more recent transcription, one can do so on-demand from the PBXware GUI.
They can be accessed from the GUI or by using the API.
Access to these transcriptions can greatly improve future customer and end user interactions, and should prove a great asset in further improving CX overall.
SMS Rating
7.5 also introduces SMS rating, allowing PBXware admins to rate SMS messages sent from extensions based on the Service Plan assigned to them and charged accordingly.
The feature allows them to define custom SMS and MMS rates for both national and international messages, ensuring flexible pricing that reflects real-world costs.
The system is equipped to distinguish between national and international messages automatically.
This feature also comes with the Inclusive SMS & MMS features, allowing admins to set up a number of free SMS and MMS messages that can be sent individually or through bulk messaging without charge depending on the Service Plan that the extension is assigned to, and to give users a flexible, real-world billing experience.
MOS (Mean Opinion Score)
An optional feature, but a relatively important one still is the MOS (Mean Opinion Score) one, coming with v7.5.
With the newest version, call reports will include the MOS metric by default, allowing users to more easily monitor call quality for individual calls, uncover potential issues and fix them before they escalate any further.
The gloCOM Suite
SSO
PBXware’s inclusion of the Single-Sign On Authentication feature extends to the gloCOM suite as well, enhancing security and enabling faster login processes.
Better Communication Organisation With Chat Threads
7.5 brings with itself an improvement in chat organization in the form of Chat Threads, little subsections of chat conversations that can be created for more topical discussion and accessed with ease without having to scroll through previous conversations to reach it, available to you at any time through a simple button press.
Editing Your Chat Messages
For those of you who tend to make a typo in chat every now and then and dislike having to write extra lines of text in order to remedy it, this feature is for you.
In order to help keep chats cleaner and more focused, 7.5 is introducing the ability to edit your existing chat messages, thus eliminating the need to send any extra lines of text.
Microsoft Teams Presence
This addition helps expand gloCOM’s flexibility by streamlining its use to an even greater number of people, and allows those utilizing Teams and gloCOM in their daily workflow to sync their presence status from Teams to gloCOM.
The inclusion of MS Teams Presence will greatly increase the value of the upcoming gloCOM for Teams app.
Meeting Integration
With v7.5, gloCOM Web users can now enjoy a seamless Meeting experience directly within the app, thanks to the integration of gloCOM Meeting Web as a built-in module.
To support this, we’ve redesigned the interface for a more intuitive and streamlined experience.
All core meeting controls—like inviting participants, assigning co-organizers, and managing privacy settings—are now fully available within gloCOM Web.
From this version forward, there is no longer a separate gloCOM Meeting Web app; everything is unified under one roof.
Contact Center
Agent Auto Logout
In order to better workforce management and system efficiency, we have introduced the Agent Auto Logout feature with the release of 7.5.
As its name implies, the feature tracks a Scheduled Timer through subsequent system check intervals, ensuring that Agents are logged out at a set time with up to a 5 minute grace period if the Agent is on an active call.
This helps keep operating times punctual and makes sure that agents don’t accidentally log additional work hours because they forgot to log out, which would lead to inaccuracies in generated statistics.
Additionally, should agents forget to log off manually, the system will do the process for them during the next system check interval.
IMAP Mailbox Fields – Omnichannel
In order to facilitate better email filtering, we have implemented IMAP mailbox fields into Omnichannel which allow users to specify a custom email folder from which emails will be downloaded and, consequently, email requests will be created.
This ensures that only select emails are processed and turned into tickets, improving organisation and agent efficiency.
sipPROT
SIP INVITEs Rate Limiter
With the release of sipPROT 5.4 Standalone, sipPROT comes with a few new features of its own, with the SIP INVITEs rate limiter being one of them.
It provides administrators with the ability to better manage spam invites and offers them greater control over incoming SIP traffic.
Additionally, despite being rejected, these invites are still logged in the attack log to allow for further monitoring and action against them if needed.
IPv6 Address Detection
With v5.4, sipPROT gains the capability to detect IPv6 addresses used for malicious actions on the system.
This detection also extends to its dynamic blocking capabilities, improving your level of security against bad actors.
And More…
These are only some of the more notable changes that have been introduced with the release of 7.5.
As always, plenty of other bug fixes, quality of life changes and feature updates have also been implemented to ensure smoother workflows and less tedium during app interaction
These changes should further streamline your experience with the Bicom product suite as a whole, as well as make your work easier going forward.
We look forward to seeing your feedback on these new additions and hope that the changes in v7.5 have increased your overall enjoyment of our products. If you have any extra questions, feel free to Contact Us.