We asked the Bicom Systems support team what they thought of Yealink Telephones. Do they recommend them? Dread working with them? Have a different preference?
The consensus was a green light for Yealink phones.
Support was quick to point out the issues they had run into with Yealink phones – after all, that is their job. But the issues were minor and not enough to change their positive view of Yealink.
For example, when the new T4X devices came out, Yealink introduced a new firmware version that was meant to fix previous issues. However, the improved firmware brought several bugs with it. Support felt that with each release that fixed one bug, a new bug would emerge. This was not entirely Yealink’s fault – the firmware upgrade instructions stated that the devices should be restored to factory settings, something that most users did not bother to do.
While Yealink phones “are not Polycoms”, they actually possess some benefits over Polycom to certain users. They are less expensive and more user-friendly. Users that do not require advanced customization will get sufficient quality from Yealinks, especially for the lower price. Polycoms can be intimidating and require a steep learning curve.
In short, while support does encounter bugs with Yealink telephones, they still recommend them to customers due to their user-friendliness at a lower price.
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