After our previous Thirdlane post, we were slightly taken aback with the response we had. Some Thirdlane customers were so dissatisfied they wanted refunds. We are hearing from an increasing number of dissatisfied Thirdlane customers.
The more we speak with these Thirdlane customers, the more we come to understand that sooner or later that wall is hit and there seems no way round or beyond.
A good example is Unified Communications. The market wants it, is insisting on it, but there’s just a big gap. Where’s the gloCOM?
How does one scale? Where’s the billing integrated or held together somehow?
What about a provisioning platform?
It is, though, the cost of maintaining Thirdlane that seems to hurt. The cost of support.
However we’ll leave you to your own conclusions compared with :
To see is to believe.
The problem also is clear that the longer this goes on the more IPPBX customers will be stuck in one set of infrastructure and dissatisfied to the point they must look elsewhere.
So – what can we do to help ?
Here’s our offer:
Any deposit paid to Thirdlane in the past 3 months we will refund on purchase of a PBXware TELCO Solution from Bicom Systems.
Any existing deployment: we will provide conversion credits to assist.
We will also provide a transition roadmap to assist with the process.
Sign up for a free account today and ask for a call from a dedicated and experienced Account Manger.
Other posts on Thirdlane: