Why Forums Work

Why Forums Work

Online forums have been bringing industries together for decades. They are a great way to foster a sense of community and encourage peer-to-peer interactions. Overall, they improve the engagement of similar players in the industry. 

The Bicom Systems Partner Forum launched early in the year of 2021. The forum is exclusive to resellers, distributors, and partners of Bicom Systems. We found many users who think alike and ask similar questions, so we created a safe space for all. 

There are many benefits to forums and reasons why people use them. When your immediate network of friends and family can not help you, forums are a great way to connect you to strangers who understand what we’re talking about, how you feel and what you need.

The similarity between members is what makes forums so successful. We like ‘people like us’. Moms want to talk to other moms. Food bloggers with chefs. Fitness groups who share a passion for healthy living. People like to share a connection, a sense of trust and understanding.

Don’t believe us? Take a look at a few threads we gathered to showcase as examples. 

EXAMPLE # 1 – Billing Biz

Partner #1 asks:
“What are other partners using to bill for Toll-Free and International usage from PBXware CDRs?”

The partner was looking for recommendations for external billing solutions compatible with the Bicom Systems software suite. Responses from other resellers and distributors came flooding in!

Response #1:
“Hi Partner, we offer a fully featured billing platform for Telco CDR Rating and UCaaS Billing. It is a very flexible and easy-to-implement platform. Please feel free to email me; we would be happy to help!”

Response #2:
“Hey, Partner! We recommend this billing system, and I built a macro in Excel to tear down the CDR report from the Bicom Systems platform, and it sorts out only the billable minutes! Our billing structure is set up and most of our customers are set to unlimited usage, so, there is not a huge file to parse. That being said, I imagine you could work with them to build something that fits your needs using the Bicom Systems API.”

Response #3: “We use a Bicom Systems partner, Bandwidth!” 

And just like that, the partner has many options and recommendations to sort through. Forums like this are extremely helpful because companies have different needs and desires. But at the same time, people share their personal experiences so users can trust their endorsements.

EXAMPLE #2 Old Age Hardware

Premium Partner Asks:
“I wonder if anyone ran into a situation where you had an implementation of a nursing home or a hotel, and they wanted to keep their old wireline infrastructure for the Rooms. What solutions do you propose for this?”

Response #1:
“Hi, Partner! Hopefully, I understand you correctly. We had a client with many analog lines/wires and phones that they needed to keep but wanted to move to VoIP/PBXware. We ended up going with the rack-mountable 48-port Grandstream GXW4248.

The 48 port unit comes with two 50-pin Telco connectors, which the customer already had in place, so these replaced what was already there nicely. If needed, we could have broken these connectors into individual wires and spliced them using a punch-down block or individual button splices. The smaller units appear to have analog jacks, which is also an option.

The GUI of this device is super intuitive and easy to use. Each analog wire pair has a section in the interface to add your SIP Username, SIP Password, and Server Address credentials. You are basically done/registered unless you want a more detailed configuration (various timers, auto-hot-dial, etc.).”

Response #2:
“The Grandstream ATA is the way to go! I have 300 patient rooms run remotely from MT PBXware. Those ATAs are always in my toolbox. You can’t beat ‘em.”

Response #3:
“We have also used the same Grandstream solution in some large Adult Living Facilities. As others said, they are a reliable and solid solution.”

As we see above, not only do we have a strong recommendation, but other partners also backed it! This example perfectly showcases the benefits of an online community such as a forum. 

Are you a Bicom Systems partner and NOT part of the forum? Connect with our Business Success team here, and they can get you started. Are you interested in becoming a Bicom Systems partner? Contact our Sales team for a free demo! 

Let’s Connect.
📞 +1 (647) 313 1515
📧 sales@bicomsystems.com
💻 www.bicomsystems.com/contact-us   

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