Last week we introduced you to the idea of CCaaS and talked about a few reasons the market needs YOU to start selling it. Today we will shift our focus to the direct benefits to your business if you starting selling CCaaS.
In case you missed the last post and introduction (read it here), Contact Center as a Service is an add-on that improves the customer experience for nearly any kind of business. No longer just for contact centers, CCaaS is a simple, cloud-based, feature-rich service that most modern businesses now require. Selling it will increase your revenue and help you build your brand.
You will earn more from contact center customers
The retail price-per-seat for contact centers is nearly double that of a hosted seat. And your customers are willing to pay for it.
Many service providers incorrectly assume that their customers want VoIP for as cheap as possible. This notion is detrimental to both your business and that of your customer. Never forget that your customers and prospects are running businesses and are aware of their need for modern features and tools to achieve continued success.
VoIP is not a commodity. It is an indispensable business tool that has evolved to include new technologies like CCaaS. Your customers are probably just waiting for you to starting offering it.
CCaaS will increase your stickiness
CCaaS reduces customer churn in two ways.
First, as mentioned above, your customers probably already want these features. They may already be looking for them elsewhere. Start meeting that need before someone else does.
Second, anything that stimulates customer interaction and commitment is good for stickiness. CCaaS is one more piece to connect your business and that of your customer. The relationship will deepen and they will be more likely to stick around long-term
CCaaS will help you build your brand
Add-ons like CCaaS transform your individual products into bundles and packages that strengthen customer commitment, increase your product value, and help you continuously add emerging technologies and trends.
Nowadays we are all short on time, so one-stop-shops are very appealing. Your customers will appreciate a company that meets all of their needs with just one monthly bill.
Finally, CCaaS could be your first step into many new markets and niches. Starting with Cloud technology and expanding to UCaaS and other services, the opportunity to expand your business is yours for the taking.
Would you like to start selling CCaaS? Bicom Systems is partnering with ThinQ to create an ideal CCaaS solution.
Cloud-based, built for VoIP, award-winning Toll-Free Least Cost Routing… We are so excited about this partnership that we decided to host a webinar together to tell you all about it.
A CCaaS Product That Will Fly Off Your Shelves
Learn more about CCaaS and the Bicom + ThinQ solution at www.bicomsystems.com/ccaas.