This is part of a series of posts from our newest whitepaper on IP PBX System.
Click here to view all posts in series.
A Bicom Systems Whitepaper examining On-Site and Hosted IP PBX Systems
November 2012
www.bicomsystems.com
PART TWO
IPPBX SYSTEM OPTIONS
On-site SystemsOn-site PBX systems are owned or leased and maintained by the end user with the physical equipment installed at their location. On-site systems involve a higher up-front cost and more maintenance than hosted systems, but offer certain advantages that appeal to some end users. For example, on-site systems give the owner complete control, allowing more customization and updates or upgrades at will. They are also integrable via API/network. End users with a large number of extensions probably have better access to competent internal resource and, as such, may find on-site solutions to be worth the extra initial cost and maintenance for the additional flexibility and control. On-site systems will not involve monthly commitments or supplier risk and can be added to balance sheets.Advantages● More control ● Customizable ● Direct access ● Compatible with PSTNDisadvantages ● Responsibility for maintenance and updates ● Higher up-front cost |
Hosted SystemsHosted IP PBX systems are ideal for end users that need reliable service without the higher costs and responsibility of an on-site system. Hosted systems do not require any hardware purchase or installation, creating a less expensive and more streamlined solution for end users. The service provider will be responsible for backups, upgrades, etc., freeing the end user to focus on his business. The service provider is able to offer bundles to end users with more features and flexibility than they would be able to obtain by their own means. Adding or removing extensions is simple and easy.Advantages● Inexpensive setup ● Maintenance and support from host ● More features available ● Costs are more flexible to requirement.Disadvantages ● Less control over the system ● Upgrades depend on the host |
Other posts in this series:
Part 1: Introduction
Part 2: IP PBX System Options
Part 3: Example Scenarios
Part 4: Selling an IP PBX System
Part 5: Conclusion