How to Encrypt Call Recordings?

Call Recordings can be encrypted in two ways with PBXware depending on the desired outcome of security.

There are basically 2 ways of achieving this, each with its own advantages and drawbacks:

Transparent encryption of the file system where the recordings are located.
– This would be done outside of PBXware, the recordings would be sent to their destination where they would be encrypted.
– Problem is that the key would have to be on a non-encrypted location(usb drive for example) which would be used to mount the encrypted folder.
– This would be useful only if the HD would be stolen.

PGP file encryption
– Each file would be encrypted individually, then sent to its destination.
– Uses separate encoding/decoding keys,
– Each file would need to be decrypted before listening/opening, and the recording options on the reports page in PBXware would not work because of that.
– Not an easy setup.

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About Stephen Wingfield

My name's Stephen and for more years than can count I have been struggling to Liberate the World from Traditional Phone Systems and Traditional Phone System Vendors. That means working closely with partners around the world in English and French with the purpose of seeing how best we can approach local markets. Making sure that marketing and sales support are in place. Above all though giving tips and preparing quotes and proposals to make sure that customers get a 'best-fit solution' and often for the cost of 'off-the-shelf'. A lot of my purpose in contributing to this blog is to provide from these experiences and what made the difference that made the difference. Whether you are already working with Bicom Systems or not yet please feel free to add your own comments or ask your own questions. There should be much to learn for us all.

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