Hybrid Working in a Contact Center
This blog post was written in collaboration with Poly.
The traditional Monday-Friday, 9 am-5 pm office hours are starting to become nonexistent. And we are...
Why 2021 is the Perfect Time to move to CCaaS
There is no denying that 2020 was a challenging year for all. Whether your company is trying to meet heightened customer expectations, improve overall...
What to do with your Queue
The last thing a Contact Center wants is a high abandon call count. Nobody likes to be on hold or stuck on the phone...
Why You Should Invest in Proper Call Analytics
It is hard to truly value data when you have an abundance of information that you do not understand. At Bicom Systems, our team...
A Day in the Life of a Contact Center Employee Working...
There is a lot I miss about my office, my desk, office snacks, coworkers, and even my commute to work. Well, not the commute...
Contact Center Features that Improve Productivity – Part 2
We are pleased to see you back to read part two of our ‘Contact Center Features that Improve Productivity’ blog post! In part one,...
Contact Center Features that Improve Productivity – Part 1
Working in a Contact Center can be considered one of the most mundane jobs out there. It can be regarded as lacking in reward...
Call Center Turned Contact Center
We have all interacted with a Call Center at some point. Remember the time you got in a fender bender and had to call...
You Might be a Contact Center – But You Don’t Know...
Here’s the thing, Contact Centers and Call Centers have a preconceived notion of being large rooms full of cubicles, with agents wearing headsets, who...