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Why You Should Invest in Proper Call Analytics
It is hard to truly value data when you have an abundance of information
It is hard to truly value data when you have an abundance of information
There is a lot I miss about my office, my desk, office snacks, coworkers,
We are pleased to see you back to read part two of our ‘Contact
Working in a Contact Center can be considered one of the most mundane jobs
We have all interacted with a Call Center at some point. Remember the time
Here’s the thing, Contact Centers and Call Centers have a preconceived notion of being
It goes without saying that each Call Center is different. Some are highly specialist