Hello! In this post I would like to compare our feature set with Elastix, this was produced in early 2011 during a project that PBXware won against Elastix.
| ELASTIX FEATURES | Steve says | Saulio says | Sergej says | ||
| Call recording | YES | YES | YES | ||
| Voicemail | YES | YES | YES | ||
| Voicemail-to-Email functionality | YES – With Self Care user interface | YES – With Self Care user interface | YES | ||
| Flexible and configurable IVR | YES – Also IVR Tree and PIN Bases/Multi-Digit IVRs | YES – Also IVR Tree and PIN Bases/Multi-Digit IVRs | YES | ||
| Voice synthesis support | NO | ||||
| IP terminal batch configuration tool | YES – with auto discovery and csv uploads | YES – with auto discovery and csv uploads | YES | ||
| Integrated echo canceller by software | YES | YES | YES | ||
| End Point Configurator | YES – All popular brands, including xml directory and blf keys | YES – All popular brands, including xml directory and blf keys | YES | ||
| Support for video-phones | YES | YES | YES | ||
| Hardware detection interface | YES | YES | YES | ||
| DHCP server for dynamic IP | YES | YES | YES | ||
| Web-based operator panel | YES – Administrator – Level Based and Selfcare Interfaces | YES – Administrator – Level Based and Selfcare Interfaces | YES | ||
| Call parking | YES – and Enhanced Parking | YES – and Enhanced Parking | YES | ||
| Call detail record (CDR) report | YES – Including call recording and Faxes if available | YES – Including call recording and Faxes if available | YES | ||
| Billing and consumption report | YES – With optional billing module | YES – With optional billing module | YES | ||
| Channel usage reports | YES | YES | ? | ||
| Support for call queues | YES – Lite Queue / Ring Groups or Advance Queue on Call Center Edition | YES – Lite Queue / Ring Groups or Advance Queue on Call Center Edition | YES | ||
| Conference center with virtual rooms | YES | YES | YES | ||
| SIP and IAX support, among others | YES | YES | YES | ||
| Supported codecs: ADPCM, G.711 (A-Law & μ-Law), G.722 | YES – And t38 passthru | YES – And t38 passthru | YES | ||
| G.723.1 (pass through), G.726, G.728, G.729, GSM, iLBC (optional) among others. | YES – And t38 passthru | YES – And t38 passthru | YES | ||
| Support for analog interfaces as FXS/FXO (PSTN/POTS) | YES – Auto detected and Auto configured | YES – Auto detected and Auto configured | YES | ||
| Support for digital interfaces (E1/T1/J1) through PRI/BRI/R2 protocols | YES – Auto detected and Auto configured | YES – Auto detected and Auto configured | YES | ||
| Caller ID | YES – With enhanced options | YES – With enhanced options | YES | ||
| Multiple trunk support | YES – Unlimited trunks with LCR and Routes manager | YES – Unlimited trunks with LCR and Routes manager | YES | ||
| Incoming and outgoing routes with support for dial pattern matching | YES – DID manager with automated E164 or Simple Routing | YES – DID manager with automated E164 or Simple Routing | YES | ||
| Support for follow-me | YES – also Call Forward and Group Hunt | YES – also Call Forward and Group Hunt | YES | ||
| Support for ring groups | YES – with advanced options like greeting, timeout greeting, music on hold, exit digit and last destination | YES – with advanced options like greeting, timeout greeting, music on hold, exit digit and last destination | YES | ||
| Support for paging and intercom | YES | YES | YES | ||
| Support for time conditions | YES – DID level – IVR Level or Queue Level with global code for enable/disable times | YES – DID level – IVR Level or Queue Level with global code for enable/disable times | YES | ||
| Support for PIN sets | YES | YES | YES | ||
| Direct Inward System Access (DISA) | YES – DIDs | YES – DIDs | YES | ||
| Callback support | YES | YES | YES | ||
| Support for bluetooth interfaces through cell phones (chan_mobile) | optional | optional | NO | ||
| Fax server based on HylaFax | YES – Not bases on hylafax | YES – Not bases on hylafax | NO | ||
| Fax visor with downloaded PDFs | YES – PDF and TIFF with desktop application faxAGENT for sending/receiving directly from desktop | YES – PDF and TIFF with desktop application faxAGENT for sending/receiving directly from desktop | YES – PDF and TIFF with desktop application faxAGENT for sending/receiving directly from desktop | ||
| Fax to email application | YES | YES | YES | ||
| Fax to email customization | YES | YES | NO | ||
| Access control for fax clients | YES | YES | ? | ||
| Can be integrated with Winprint Hylafax | NO | NO | NO | ||
| Online embedded help | YES | YES | YES | ||
| System resources monitor | YES | YES | YES | ||
| Network configurator | YES | YES | YES | ||
| Server shutdown from the web | YES | YES | YES | ||
| Access control to the interface based on ACLs | YES | YES | YES | ||
| Centralized updates management | YES | YES | YES | ||
| Backup/restore support via Web | YES | YES | YES | ||
| Support for skin | YES | YES | YES | ||
| Configurable server date, time and timezone | YES | YES | YES | ||
| PBX-integrated calendar with support for voice notifications | NO | NO | NO | ||
| Phone Book with click-to-dial capabilities | NO – Desktop Apps: Present Panel for presence/click to dial/status and outCALL for Outlook integration | NO – Desktop Apps: Present Panel for presence/click to dial/status and outCALL for Outlook integration | NO | ||
| Two CRM products integrated to the interface (vTigerCRM and SugarCRM) | Optional | Optional | NO | ||
| Openfire instant messaging server | NO – JABBER server integrated | NO – JABBER server integrated | Alternative | ||
| IM client initiated calls | NO | NO | NO | ||
| Web based management for IM server | YES | YES | NO | ||
| IM groups support | YES | YES | YES | ||
| Support for other IM gateways like MSN, Yahoo Messenger, GTalk and ICQ | NO | NO | NO | ||
| Report of user sessions | NO | NO | NO | ||
| Jabber support | YES | YES | YES | ||
| Plugins support | YES | YES | YES | ||
| LDAP support | YES | YES | NO | ||
| Server-to-server support | YES | YES | YES | ||
| Mail server with multi-domain support | YES | YES | NO | ||
| Web based management | YES | YES | YES | ||
| Support for mail relay | Optional | Optional | NO | ||
| Web based email client | NO | NO | NO | ||
| Support for quotas | NO | NO | NO | ||
| Antispam support | NO | NO | NO | ||
| Based in Postfix for high email volume | YES | YES | NO |