What is Cloud Communications?

What is Cloud Communications?

We talk about “THE CLOUD” all the time, but what exactly does that mean? Like clouds themselves, “the cloud” is something beyond our reach that we may not understand completely. By definition, the cloud is a network of servers that are hosted by a third-party and can be accessed from anywhere via the Internet. So

3 Trends in Call Center Technology

Call Centers that are thriving in 2016 pay attention to new trends and embrace new technology. In a world where innovation is happening every single day, businesses cannot afford to fall behind the trends. Call Center Software is constantly evolving to keep up with new technology. Let’s take a look at a few trends for

Hosted PBX vs On-Site PBX

The Hosted PBX vs On-Premise PBX debate is a recurring theme on this blog, so when we saw an elaborate infographic on just that topic we knew we had to share it here! No Jitter shared a Hosted PBX or On-Site infographic with some great information. View the graphic here. In summary: Hosted PBX is a

5 Reasons to Choose On-Premise PBX

We discussed some of the benefits of a Cloud PBX System in a previous blog post, so today we’ll discuss the benefits of choosing an On-Premise PBX system. #1 OWNERSHIP Traditionally, phone systems have always been purchased and owned. If this precedent has worked well for your business, there is no reason to change now. Owning

5 Reasons to Choose Bicom Systems

At the risk of ‘tooting our own horn’, we jotted down some recent comments made by partners that chose Bicom Systems over our competitors. We hope these will help other telecoms stuck in the decision-making process. 1. Integrated Billing Software A key part of our unified communications suite is TELCOware, our provisioning platform. Our partners

Take Back Your Time With Multi-Tenant PBX

Once upon a time, a telecom start-up chose the least expensive PBX system and began to build. As the hard work began to pay off, the telecom grew while the PBX system stayed the same. Each new sale was progressively less exciting because of the time and effort it would take to purchase and host

What is a PBX System?

what-is-a-pbx-system

A PBX System (Private Branch Exchange System) is a telephony solution that connects internal users to one another and to an outside PSTN telephone line. PBXs are used within organizations or enterprises to simplify communications and lessen costs. As with all technology, PBX systems have evolved with new trends. IP PBX uses Internet Protocol or VoIP

How to Increase Call Center Productivity & Efficiency

PBX Call Center Software The goal of any call center is to handle the maximum call volume as efficiently as possible. This means answering and resolving all calls favorably and quickly. While this may have been more difficult in the past, PBX call center software makes this possible for call centers across the globe today.

Softphone or Mobile – A Third Option

VoIP News brings up an interesting quandary for businesses: softphones or mobile phones? They discuss the benefits and drawbacks of each option: Everyone already has a mobile phone, so it makes sense to use them. BYOD is so popular already. And for employees that spend time working out of the office, a mobile phone is a