PBXware Archives

3 Ways UC Increases Call Resolution Rates in Call Centers

November 15, 2016

We have talked about Hosted VoIP in call centers as well as PBX Call Center software,

October 17, 2016

The title says three ways to improve customer experience, but we all know there

October 12, 2016

Auto-provisioning is a time-saving feature of IP telephony solutions like PBXware. How does it

October 7, 2016

VoIP and IP PBX are terms that we use all the time, but despite

October 5, 2016

There is no doubt that many, maybe even most, businesses are moving to the

September 28, 2016

The most important component of any business is its customers. If you have no

September 26, 2016

Adding to our arsenal of VoIP benefits, VoIP News posted a list of VoIP benefits

September 9, 2016

Going back to the basics – what exactly is IVR? IVR stands for Interactive

September 2, 2016

A Session Border Controller (SBC) is a device or software that initiates, conducts, and

August 22, 2016

One of my favorite things about modern communications technology is the way it levels

August 17, 2016

Call Centers that are thriving in 2016 pay attention to new trends and embrace