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Hybrid Working in a Contact Center
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There is no denying that 2020 was a challenging year for all. Whether your
The last thing a Contact Center wants is a high abandon call count. Nobody
It is hard to truly value data when you have an abundance of information
There is a lot I miss about my office, my desk, office snacks, coworkers,
We are pleased to see you back to read part two of our ‘Contact
Working in a Contact Center can be considered one of the most mundane jobs
We have all interacted with a Call Center at some point. Remember the time
Here’s the thing, Contact Centers and Call Centers have a preconceived notion of being
It goes without saying that each Call Center is different. Some are highly specialist