3 Ways PBX Call Center Software Improves the Customer Experience
The title says three ways to improve customer experience, but we all know there is really only one way to do that - by...
3 Trends in Call Center Technology
Call Centers that are thriving in 2016 pay attention to new trends and embrace new technology. In a world where innovation is happening every...
6 Guidelines to Choosing Call Center Software
With so many Call Center Software options on the market today, you may have a hard time identifying the best option for your call...
How to Increase Call Center Productivity & Efficiency
PBX Call Center Software
The goal of any call center is to handle the maximum call volume as efficiently as possible. This means answering and...
Definition of PBX Phone System
A PRIVATE BRANCH EXCHANGE (PBX) PHONE SYSTEM is an internal telephony network that allows for inexpensive calls within a company or organization. It is...
VoIP PBX Software & Systems
In September of 2004 Bicom Systems launched its PBXware software - a VOIP PBX Software System - in order to provide SMBs, enterprises,...
Crib Sheet: Prospective Call Centers
It goes without saying that each Call Center is different. Some are highly specialist boutiques in-house, serving the public or the organization itself. Others...