A Contact Center Nightmare
Recently I had the pleasure pain of dealing with an inbound/outbound contact center. Long story short, I had to call three separate times and...
The Idea Behind… Personal Dialer
Just like any great invention, there is a story to be told. Inventions are created as solutions to a problem or challenge someone is...
5 Benefits of Personal Dialer
In our last post, we learned about a new feature called ‘Personal Dialer’. This feature is found in the latest version of gloCOM, 5.3....
What is Personal Dialer?
It is Wednesday afternoon and Scott still has to make about 30 more phone calls before he can call it a day. Scott doesn’t...
‘…as a Service’ Part 4: CCaaS
What is “…as a Service” and how can it help your business?
Finally, we have reached the end! Our last “...as a Service” acronym in...
Why to Sell CCaaS Part 2: It Will Grow Your Business
Last week we introduced you to the idea of CCaaS and talked about a few reasons the market needs YOU to start selling it....
Why to Sell CCaaS Part 1: The Market Needs You
Adding CCaaS to your telco product line will enable you to meet a pressing demand in today's market. The communications industry as a whole is moving...
Call Center PBX: An Enhanced Software
I recently stumbled upon an article claiming that PBX phone systems cannot replace call center software. My initial reaction was to scoff and dismiss it, but...
3 Ways UC Increases Call Resolution Rates in Call Centers
We have talked about Hosted VoIP in call centers as well as PBX Call Center software, but today is specifically about Unified Communications. What is the general...