Seamless Integration: Flyingvoice VoIP Phone and Bicom Systems PBX

Written By Bicom Systems Team

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In today’s hyper-connected business landscape, effective communication lies at the heart of success. In a world where businesses operate globally, collaborate remotely, and serve customers across borders, the need for seamless communication solutions has never been more critical. 

This is where the strategic collaboration between Bicom Systems and Flyingvoice comes into play. In this comprehensive blog post, we dive deep into the integration benefits of Flyingvoice VoIP Phones and Bicom Systems PBXware. 

By shedding light on the innovative features, applications, and advantages of this collaboration, we aim to showcase how these two industry leaders are transforming communication dynamics for businesses around the world.

A Symbiotic Journey

The collaboration between Bicom Systems and Flyingvoice is much more than seamless integration; it’s a journey towards redefining the landscape of business communication.

It signifies a union of expertise, innovation, and shared goals – a synergy aimed at providing businesses with cutting-edge solutions to foster enhanced connectivity. 

As we embark on this journey of exploring the seamless integration of Flyingvoice VoIP Phones and Bicom Systems PBXware, we’re delving into the core of what makes this collaboration beneficial.

Bicom and PBXware: Pioneers of Progress

At the heart of this transformative partnership lies Bicom Systems, a trailblazing force renowned for its contribution to the communication industry. With a reputation for innovation and excellence, Bicom Systems stands as a testament to how technology can shape the future of business. 

PBXware, Bicom’s flagship solution, exemplifies the company’s commitment to user-centric design and simplified functionality. The inclusion of features like the intuitive Web UI and Easy-to-Configuration capabilities underscores PBXware’s dedication to providing businesses with tools that seamlessly integrate into their operations.

However, the true magic lies in the compatibility of PBXware with Flyingvoice IP phones. This seamless fusion between software and hardware goes beyond mere integration – it’s a realization of how technology can work harmoniously to enhance communication and drive efficiency.

PBX Functionality with Flyingvoice: A Symphony of Features

While we won’t dive into the intricate technical details, let’s explore a high-level overview of the features that result from the union of PBXware and Flyingvoice VoIP Phones:

IVR and Call Recording:

Imagine harnessing Interactive Voice Response (IVR) technology to create tailored customer experiences, coupled with call recording capabilities to ensure comprehensive call management.

It can greatly reduce call volume to customer support employees by redirecting inquiries to an IVR system which is designed to answer some of the most common questions or to issue announcements relevant to the service.

If it doesn’t help solve the customer’s problem, they can choose to be redirected to a live agent.

In the end, it still relays the relevant information to the user, but it streamlines the process to improve the experience on both sides.

Auto-provisioning and Conferences: 

The marriage of PBXware and Flyingvoice IP phones streamlines the provisioning process and enhances conference capabilities, facilitating effortless collaboration and communication.

There will no longer be a need for manual provisioning as the activation of every new phone can be done automatically, through a few clicks on a website.

This helps free up company resources to be re-distributed for an overall increase in company productivity.

It also makes conferencing easier as a new user can join the existing service in a matter of moments in order to hold a conference call.

Voicemail and Call Forwarding

PBXware’s voicemail and call forwarding functionalities, when combined with the capabilities of Flyingvoice IP phones, ensure that important messages and communication are never missed.

You can access your voicemail from any eligible device.

Something similar is true for call forwarding too as you can redirect a call from your deskphone to your mobile phone or any other eligible device for you to answer on the go.

Application Scenarios: A Glimpse into Practicality

To truly understand the impact of this integration, let’s explore some application scenarios across various industries:

  • Hotels: Transform guest experiences with features like IVR, Call Recording, and API integration, allowing for seamless communication between guests and staff, regardless of location. Installing and replacing phones is as simple as connecting it to the network. No more wiring and furniture shifts required, plus guests get to call reception with the press of a button instead of having to dial a specific one.
  • SOHO or Distributed Offices: Empower small offices with functionalities such as Trunks, Auto-provisioning, Conferences, and Voicemail, fostering efficient teamwork and collaboration. They get to save up loads by switching to a VoIP system as it drastically cuts down on their costs and greatly improves workplace efficiency.
  • Hospitals: Enhance healthcare communication through IVR, Paging groups, PhoneBook, and Call forwarding, ensuring critical information reaches the right individuals promptly. It serves as a modern ‘call nurse’ button, where patients can get in touch with nurses with ease, and nurses get to see which bed is calling through callerID. Plus installation is a cinch thanks to every phone’s built-in Wi-Fi, allowing quick and easy setup of quality mobile hospitals
  • Customer Service Centers: Elevate customer interactions with IVR, Call Park, BLF, and Ring Group features, enabling exceptional customer service and streamlined support. This means that customer service employees can provide support to their customers from anywhere, even if they aren’t in their offices at the time, enhancing customer experience and satisfaction.

Forging Ahead with Integrated Communication

As we conclude this exploration of the integration benefits of Flyingvoice VoIP Phones and Bicom Systems PBXware, one thing becomes evident: this collaboration is not just about technology; it’s about revolutionizing communication. 

This partnership serves as a beacon of innovation, guiding businesses towards a future where communication transcends boundaries and becomes a strategic advantage.

Embrace the power of seamless integration, connect with Bicom Systems and Flyingvoice, and unlock a future where communication knows no bounds.