A PBX System (Private Branch Exchange System) is a telephony solution that connects internal users to one another and to an outside PSTN telephone line. PBXs are used within organizations or enterprises to simplify communications and lessen costs. As with all technology, PBX systems have evolved with new trends. IP PBX uses Internet Protocol or VoIP
PBX Call Center Software The goal of any call center is to handle the maximum call volume as efficiently as possible. This means answering and resolving all calls favorably and quickly. While this may have been more difficult in the past, PBX call center software makes this possible for call centers across the globe today.
VoIP News brings up an interesting quandary for businesses: softphones or mobile phones? They discuss the benefits and drawbacks of each option: Everyone already has a mobile phone, so it makes sense to use them. BYOD is so popular already. And for employees that spend time working out of the office, a mobile phone is a
Unified Communications is an indispensable business tool that integrates all of your communications into one simplified and enhanced interface. The result of an increasing number of communication tools and gadgets, Unified Communications has become a necessity to juggle so many inboxes and modes of communication in today’s business world. From your phone line to instant
Nortel (also known as Nortel Norstar or Meridian Phone Systems) customers are facing a crossroads and must begin making decisions about their future. The world of telephony is overwhelming and many leaving Nortel Networks and BCM 50 are unsure which direction to move. The decision is made a little easier by Life After Nortel: SMB
Multi-Tenancy architecture allows multiple users to operate in the same ‘Cloud’. It is an economical way to serve many End Users at once. Single-Tenancy, on the other hand, refers to an architecture that provides one solution for one single user. Multi-tenancy is defined as a “share instance”, which contrasts with traditional “multiple instances”. Multiple instances
Having passed from live operators to automated hardware devices, most telephony switches introduced today are in effect central devices in a telecommunications network using software on open standards hardware. These softswitch have greatly reduced cost and increased functionality to an extent that we are only beginning to know & understand. In many parts of the