FISPALIVE 2019 was a three-day trade show held in Nashville, Tennessee from February 20th to February 22nd. FISPALIVE is an opportunity for industry leaders, operators and business owners to teach, learn and network. The event is put on by the member organization group, FISPA. At FISPA you can find FISPs (Fiber Internet Service Providers). They
Top Features You Should Look for in Hosted Telephony Hosted Telephony, also known as Cloud telephony or hosted VoIP, is where the provider hosts and manages the business phone system in a private data center. It gives the re-seller access to lower costs, free IP calling, and features like voicemail to email, on-hold music, call
AstriCon Bicom Systems is in full swing this year for trade shows! We attended WISPAPALOOZA and AstriCon at the same time. How you ask? By dividing our best and brightest and conquering in Las Vegas, Nevada and Orlando, Florida! If you have not gotten a chance to read our WISPAPALOOZA Recap, click here. What is
WISPAPALOOZA Bicom Systems had another successful year at WISPAPALOOZA! This was our second year entering the trade show as a Platinum Sponsor and we are looking forward to WISPAMERICA 2019! If you were at WISPAPALOOZA this year, did you see our new booth? Or get a chance to attend our User Group Meeting? If not,
In recent years we have seen several providers struggling financially or even closing up shop. Starting with Nortel, then Avaya, next Toshiba Telecom. These were all industry giants with successful products. What went wrong? Certainly the issues were complex and there were many contributing factors that we will not discuss today. But one overriding point catches our
Last week we introduced you to the idea of CCaaS and talked about a few reasons the market needs YOU to start selling it. Today we will shift our focus to the direct benefits to your business if you starting selling CCaaS. In case you missed the last post and introduction (read it here), Contact Center as
Telcos have had to adapt to change arguably more than any other industry. With the advances that have been made in everyday technology use, it’s becoming harder and harder for telcos to compete with other service providers. The growth of OTT services is clearly taking a toll on telcos due to changing customer preferences. Over-The-Top
To conclude our series on “How to Sell…”, let’s talk about integration today. Of course there are many softwares and applications to integrate with VoIP, but for the purpose of this post we’ll focus on CRM. At the risk of sounding like a broken record, let me repeat the overriding strategy from our previous two posts
A few weeks ago we did a blog series on 3 steps to telecom success, with a variety of ways to achieve sustainable growth, increase your profit, and increase customer loyalty. One of the overriding themes was adding more cards to your deck – bundling more services into your existing offering. Perhaps you have made the decision to add Unified
In our previous blog series on 3 steps to telecom success, we discussed a number of things that you can do to realize sustainable growth, increase your profit, and increase customer loyalty. One of the overriding themes was adding more cards to your deck – bundling more services into your existing offering. Perhaps you have
Unified Communications works great for telephony and voice. It makes communicating fast, easy, and efficient. But a good UC solution should be doing much more than just telephony. Unified Communications can support and improve your business in many aspects. Collaboration More than just a buzzword, collaboration is key to productivity in the workplace. Unified Communications solutions