UC – Solving WFH Problems

Written By Laura Kyle

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In the beginning, we all pretended to be experts at working from home. Companies were using their outlets to share tips and tricks on how to manage the new normal. Home office equipment became scarce to buy and the amount of Unified Communication users skyrocketed. It has been mind-blowing the amount of content produced on COVID-19 and WFH. So much, it is getting hard to process. 

With all the new information, one thing is true. Whether in the office or at your home, UC helps us stay connected no matter where you are. On any device or any location, you can keep in touch with your colleagues. 

Problem #1 – Employee Tracking📈

“When the cat’s away, the mice will play.” Anyone else familiar with that saying? When your employees work from home, it is more difficult to see what they are doing. Not to mention if their work is actually being completed. With the help of UC solutions, there are a few things you can do! 

  • Presence

Employees can set their presence to ‘Away,’ ‘On Lunch,’ or ‘Busy,’ and their supervisors can see precisely how long they have been set for. When an employee becomes ‘Idle’ from their computer, their presence status will change. 

  • Video

Encouraging your employees to turn on their video while meeting virtually will also hold them accountable. That way, supervisors can see if employees are at their regular workstations. 

  • Agent-Monitoring

With our Contact Center edition, Supervisors can check their agent’s performance in real-time by seeing who is logged in, paused, total talk time, and more. Supervisors can also monitor ongoing calls and listen to what their employees are saying. 

Problem #2 – Collaboration👐 

When you cannot meet in person, fears that team projects will suffer start to sink in. No one should feel like they are doing all the work, and with UC, you don’t have to. 

  • Virtual Meetings

Meeting virtually with video conferencing brings everyone together and decreases feelings of isolation. Users can see body language, facial expressions and hear the tone of voice of their coworkers. Public Meeting settings also allow anyone with the link to join the meeting! 

  • Screen Share

Screen share allows users the option to share their whole screen, a particular area, or a specific application. It is a handy collaborating tool for meetings because it will enable you to show the person rather than telling them. Adding screen share to your virtual meeting will make it more personable. 

  • Chat

Chat is a great way to keep in contact with employees to continue the collaboration. Users can even make group chats to connect with entire teams. In the chat, users can send pictures, GIFS, PDFs, links to GDrive, and more. All of the file-sharing features in a single chat are applied in a group chat.

Problem #3 – Phone Calls📞

For those who don’t have a proper workstation set up at home, a bulky desk phone is not ideal for phone calls. A softphone is a better choice but requires a hardwire or Bluetooth connectivity to a computer. Again, not suitable if you are working on the go.  

  • Mobile UC Application 

A Mobile UC application not only allows users to plan phone calls, but they can also set their availability, check their voicemails, joining dynamic conference calls, and more. Everything done on the mobile application, including chat, is synced in real-time with the desktop application. 

Unified Communications Solutions can immensely improve productivity, empower employees, and allow them to communicate freely on their own terms. Working from home doesn’t have to be all bad. Thankfully we have UCaaS to help!

Are you interested in learning more about Bicom Systems Unified Communications solutions? Take a look at our website and discover gloCOM, gloCOM GO, and gloCOM Meeting. If you think your company will benefit from any of these solutions, send our sales team an email at sales@bicomsystems.com

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