Contact Center
What To Look For In A Contact Center Provider?
Finding the right CC solution for your clients can be tough. Find out what traits make for an ideal contact center provider here.
Contact Center
Cloud vs Hosted Contact Center Solutions: Knowing The Difference
Contact center solutions differ in a few things, deployment being one of them. Find out which of the two options is better here.
Contact Center
Contact Center Analytics: Enhancing CX Through Metrics
Contact center analytics are the foundation for improvement in any business that utilizes them. Here’s how they benefit from them.
Contact Center
All You Need To Know About Contact Center as a Solution
Contact center solutions are a modern evolution of the call center. Find out what some of their key advantages are right here.
Contact Center
Products
Remote work
Tips and Tricks
Hybrid Working in a Contact Center
This blog post was written in collaboration with Poly. The traditional Monday-Friday, 9 am-5
Contact Center
For Partners
Products
TELECOM
Why 2021 is the Perfect Time to move to CCaaS
There is no denying that 2020 was a challenging year for all. Whether your
Contact Center
For Partners
Products
TELECOM
What to do with your Queue
The last thing a Contact Center wants is a high abandon call count. Nobody
Contact Center
PBXware
Products
TELECOM
Why You Should Invest in Proper Call Analytics
It is hard to truly value data when you have an abundance of information
Contact Center
How To
PBXware
Products
Remote work
A Day in the Life of a Contact Center Employee Working from Home
There is a lot I miss about my office, my desk, office snacks, coworkers,
Contact Center
Products
Contact Center Features that Improve Productivity – Part 2
We are pleased to see you back to read part two of our ‘Contact
Contact Center
Products
Contact Center Features that Improve Productivity – Part 1
Working in a Contact Center can be considered one of the most mundane jobs