How To

Interns Guide to Hybrid Working

An Intern’s Guide: Hybrid Working

The month of March marks the second anniversary of the Coronavirus pandemic and the transition from the traditional work model to a hybrid. As...
Persona Development

Return to Work: Prioritizing Persona Development with Poly

This blog post was written in collaboration with Poly.  As business leaders plan for permanent, and often hybrid, workplace options for their employees moving forward,...
Working-in-a-Post-Pandemic-World

Working in a Post Pandemic World

This blog post was written in collaboration with Poly. For nearly a decade, our friends over at Poly have been studying workplace personas. They have...
Returning to work with UC

Why You Should Return to Work with Unified Communications

When the COVID-19 outbreak struck and forced businesses to close their offices, many found they could not work from home because they lacked the...
GTS Case Study

How Our Partners Are Making a Difference during the COVID-19 Crisis:...

Last month we were contacted by another partner, Pierre-Francois Kamanou, founder of GTS-Telecom, the first value-added Mobile Operator in both Cameroon and Nigeria and...
Contact Center Agent Working from Home

A Day in the Life of a Contact Center Employee Working...

There is a lot I miss about my office, my desk, office snacks, coworkers, and even my commute to work. Well, not the commute...

How Our Partners Are Making a Difference during the COVID-19 Crisis:...

As the COVID-19 situation continues to evolve around the globe, people in all industries are working around the clock to find solutions and ways...
Transitioning Your Customers to Working from Home

Transitioning Your Customers to Working from Home

For many of you, this might be the longest time you’ve been separated from your coworkers and with the uncertainty of how long this...