Home Products PBXware

PBXware

Hybrid-Working-Contact-Center

Hybrid Working in a Contact Center

This blog post was written in collaboration with Poly. The traditional Monday-Friday, 9 am-5 pm office hours are starting to become nonexistent. And we are...

The Value of Integration

Integrations, especially with third-party software, are extremely valuable. Not only does it provide more opportunity, but it also improves the convenience for users. If...
Blog]-PBXware-Integrates-with-Call2Teams

PBXware Now Integrates with Call2Teams

Did you hear the news? Bicom Systems VoIP solution, PBXware now integrates with Microsoft Teams through Call2Teams thanks to Qunifi! Resellers can now offer the option...
[Blog]-Whats-New-in-PBXware-and-gloCOM-6.3

What’s New in PBXware & gloCOM 6.3

In today’s blog post, we are excited to talk about our new release of PBXware and gloCOM 6.3. We know that learning about new...
SMS is here

SMS – Is Here!

Readers, Rome wasn’t built in a day. And we are happy to announce that the wait is finally over, and SMS is here! Before...
Call Analytics

Why You Should Invest in Proper Call Analytics

It is hard to truly value data when you have an abundance of information that you do not understand. At Bicom Systems, our team...
growing an IVR tree

Growing an IVR Tree

IVR stands for Interactive Voice Response. You definitely have interacted with one before, even if you don’t know what that means or haven’t heard...
Contact Center Agent Working from Home

A Day in the Life of a Contact Center Employee Working...

There is a lot I miss about my office, my desk, office snacks, coworkers, and even my commute to work. Well, not the commute...
A true MT should be in the cloud

Why a Real MT is in the Cloud

It is the same song and dance we hear all the time. Providers start out with a free PBX solution - or even a...