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growing an IVR tree

Growing an IVR Tree

IVR stands for Interactive Voice Response. You definitely have interacted with one before, even if you don’t know what that means or haven’t heard...
Contact Center Agent Working from Home

A Day in the Life of a Contact Center Employee Working...

There is a lot I miss about my office, my desk, office snacks, coworkers, and even my commute to work. Well, not the commute...
A true MT should be in the cloud

Why a Real MT is in the Cloud

It is the same song and dance we hear all the time. Providers start out with a free PBX solution - or even a...
PBXware 6

If You Love PBXware, You’ll Love PBXware 6.0

For the last fifteen years, PBXware has deployed worldwide, providing businesses of all sizes with flexible, reliable, and scalable communication solutions. The telephony platform...
What's New in Version 6

What’s New in Version 6

Back in November we released a teaser about our new project, V6! V6, also known as version 6, is an umbrella of updates to...
Call Center Turned Contact Center

Call Center Turned Contact Center

We have all interacted with a Call Center at some point. Remember the time you got in a fender bender and had to call...
Contact Center Features for Small Business

You Might be a Contact Center – But You Don’t Know...

Here’s the thing, Contact Centers and Call Centers have a preconceived notion of being large rooms full of cubicles, with agents wearing headsets, who...
V6 Release

V6 Coming Soon!

Coming soon to a cloud near you: A project we’ve been working on called Version 6. It introduces a new product, gloCOM Meeting, and...
PBX Analogy

A PBX Tree Analogy so Good, You WOOD Not Believe It

Our “Bicom Burger” analogy was such a hit I had to check back in with Account Manager Kevin Langford for more! Who likes to...