PBXware

PBXware 6

If You Love PBXware, You’ll Love PBXware 6.0

For the last fifteen years, PBXware has deployed worldwide, providing businesses of all sizes with flexible, reliable, and scalable communication solutions. The telephony platform...
What's New in Version 6

What’s New in Version 6

Back in November we released a teaser about our new project, V6! V6, also known as version 6, is an umbrella of updates to...
Call Center Turned Contact Center

Call Center Turned Contact Center

We have all interacted with a Call Center at some point. Remember the time you got in a fender bender and had to call...
Contact Center Features for Small Business

You Might be a Contact Center – But You Don’t Know...

Here’s the thing, Contact Centers and Call Centers have a preconceived notion of being large rooms full of cubicles, with agents wearing headsets, who...
V6 Release

V6 Coming Soon!

Coming soon to a cloud near you: A project we’ve been working on called Version 6. It introduces a new product, gloCOM Meeting, and...
PBX Analogy

A PBX Tree Analogy so Good, You WOOD Not Believe It

Our “Bicom Burger” analogy was such a hit I had to check back in with Account Manager Kevin Langford for more! Who likes to...
What is CDR partitioning?

What is CDR Partitioning?

Try not to get too caught up in the acronyms. CDR means ‘Call Detail Record’ and it is mainly used for VoIP (Voice Over...
What's New in PBXware 5.3

What’s New in PBXware 5.3?

Guess who's back. Back again. Bicom’s back, go tell your friends! At Bicom Systems, we provide the Communications World with some of the best...

What is a ‘Real’ Multi-Tenant Solution

In today's market, a real Multi-Tenant solution is capable of handling multiple customers (tenants) on a single server. A multi-tenant solution will be most...