TELECOM Archives

What to do with your Queue

February 25, 2021

The last thing a Contact Center wants is a high abandon call count. Nobody

February 4, 2021

It is hard to truly value data when you have an abundance of information

December 17, 2020

Ten months ago, when the COVID-19 pandemic began, most of us were sent home

November 18, 2020

Obstacles, such as COVID-19, can disrupt how businesses regularly operate. Aside from global pandemics,

October 8, 2020

There are many articles on what to consider when choosing the best video conferencing

April 24, 2020

It is the same song and dance we hear all the time. Providers start

March 26, 2020

Across the globe Google searches are being performed on ‘how to efficiently set up

March 17, 2020

Here’s the thing, Contact Centers and Call Centers have a preconceived notion of being

March 12, 2020

Switching providers is like flicking a light switch. It is quick, easy and will

March 2, 2020

Did we guess correctly? If you do not know what I am talking about,

February 27, 2020

On October 17th, 2018, Cannabis became legal in Canada. Out of the 50 states